TERMS AND CONDITIONS OF THE “LA FÉE MARABOUTÉE” LOYALTY PROGRAM
LA FÉE, a simplified joint-stock company with share capital of €4,498,200, whose registered office is at 3 Chemin de la Chapelle, Mably (42300), registered with the ROANNE Trade and Companies Register under number 487 641 664, trading under the name “La Fée Maraboutée”, offers its customers (hereinafter “Customers”) a loyalty program automatically activated after a purchase, with no additional membership fee.
- GENERAL PROVISIONS
These terms and conditions define the Loyalty Program, which allows Customers to receive benefits based on the amount they spend, whether they make purchases in stores trading under the “La Fée Maraboutée” name (hereinafter the “Store(s) ”) or on the website https://lafeemaraboutee.fr/ (hereinafter the “Website”).
Purchases made on the Website for delivery outside mainland France, on marketplaces, on the “Place des Tendances” website, through any other wholesale channels or in shop-in-shops are not taken into account.LA FÉE reserves the right to amend these terms and conditions at any time to reflect changes to the Loyalty Program and/or legislative or regulatory changes.
The version binding on the Customer is the one displayed on the Website at the time the Website is used or the purchase is made in Store.
These terms and conditions are also available in Store to any Customer who requests them.
By agreeing to participate in the Loyalty Program, the Customer acknowledges having read these terms and conditions, available on the Website at the following link www.lafeemaraboutee.fr/cgu-programme-fidelite and in Store upon request.
LA FÉE reserves the right to suspend or terminate the Loyalty Program, provided it informs Customers by email one month in advance.
No modification, suspension or termination of the Loyalty Program will entitle Customers to compensation.
If the Loyalty Program is permanently discontinued, Customers may use the benefits to which their status entitles them within one (1) month of being notified by LA FÉE.
For any questions about these terms and conditions, you can contact LA FÉE as follows:
- by post: La Fée Maraboutée - Customer Service - 3 chemin de la Chapelle- 42300 MABLY
- via the contact form or by phone: https://lafeemaraboutee.fr/pages/contact
- JOINING THE PROGRAM
The Loyalty Program applies automatically, without any action required, to every identified Customer who has made at least one purchase in a Store or on the Website since January 1st, 2020.
When the program launches, existing identified Customers will be notified by email.
Access to the Loyalty Program is, however, restricted to Customers who are of legal age and have the legal capacity to enter into a contract, or who have parental authorization.
Customers who place an order on the Website are automatically recognized and enrolled using their email address.
Customers making a purchase in a Store will be asked for their last name, first name, postal code, email address and telephone numbers so they can be identified and benefit from the Loyalty Program, which they can access at any time in their customer account on the Website.
Every new Customer joining the Loyalty Program will be notified by email.
Membership will take effect only after a period of 30 calendar days following a purchase in a Store or the Customer’s receipt of an order placed on the Website, provided that she has not returned her purchase during that period.
30 calendar days after each new purchase, the Customer will receive an email confirming her new points balance and status.
The Customer can also view her status and points balance at any time in her customer account on the Website.
No physical card is required to join the Loyalty Program; it is entirely digital.
Each Customer is therefore recognized by her email address and automatically receives the benefits associated with her status.
Loyalty Program benefits are valid without time limit for all purchases in Stores in mainland France and on the Website for deliveries to mainland France.
Loyalty Program benefits are strictly personal and may under no circumstances be transferred, sold or used for purposes other than those defined by LA FÉE in these terms and conditions.
LA FÉE employees are not eligible.
- LOYALTY PROGRAM TERMS
The Loyalty Program has three status levels, each offering specific benefits valid in mainland France (discounts, services, gifts, experiences).
Every ONE (1) euro spent earns 1 loyalty POINT.
- FAIRY status is available to every Customer who has earned between 0 and 299 points during the previous and current calendar years;
- MUSE status is available to every Customer who has earned between 300 and 799 points during the previous and current calendar years;
- GODDESS status is available to every Customer who has earned at least 800 points during the previous and current calendar years.
Each purchase is counted after a period of 30 calendar days from the date of purchase (whether made in Store or on the Website, notwithstanding the Customer’s statutory right of withdrawal).
If an item is returned within this 30-calendar-day period, the original purchase is not counted.
A change from one status to another may occur during the calendar year.
Once obtained, the new status is maintained for the current calendar year.
On January 1 of each year, the Customer’s status is recalculated based on the value of her purchases made during the previous year. The Customer retains the status obtained for the current year unless she moves up to a higher status (but cannot move down to a lower status before January 1st of the following year).
- LOYALTY PROGRAM BENEFITS
Each status entitles the customer to benefits from the month following the month in which the status change took place under the conditions set out above (see 3 above).
The benefits for each status are as follows:
|
THEN BENEFITS ALL YEAR ROUND |
FAIRY |
MUSE |
GODDESS |
|
from your first purchase |
from 300 points |
from 800 points |
|
|
🏷️ DISCOUNTS |
|||
|
20% off an order during your birthday month |
X |
X |
X |
|
Access to our Private Sales |
X |
X |
X |
|
Early access to selected promotions |
X |
X |
|
|
🪡 SERVICES |
|||
|
30-day returns without a receipt |
X |
X |
X |
|
Free delivery to a pickup point |
X |
X |
|
|
Free home delivery |
X |
||
|
🎁 GIFTS |
|||
|
2 gifts per year |
X |
X |
|
|
“Free gift” offers with no minimum purchase |
X |
X |
|
|
🛍️ EXPERIENCES |
|||
|
Invitations to in-store events |
X |
X |
The above benefits cannot be exchanged, compensated for or redeemed for cash.
LA FÉE reserves the right to change the nature and scope of the benefits of the Loyalty Program, as well as the conditions for obtaining statuses and the terms of use and validity of the program, without prior notice.
- COMPLAINTS
Any complaint concerning the application of a status must be sent by email to the following address:
- by post: La Fée Maraboutée Service Client 3 chemin de la Chapelle 42300 MABLY
-
via the contact form or by phone: https://lafeemaraboutee.fr/pages/contact
In the event of a dispute concerning the cumulative amount, only the information contained in the LA FÉE company database shall be considered authoritative.
- LIABILITY
The Customer remains solely responsible for the use of the benefits awarded to her.
LA FÉE will be liable only for direct and foreseeable material damage resulting solely from a wilful breach of its contractual obligations.
LA FÉE cannot be held liable for any event not attributable to it, including misdirected mail, telephone line malfunctions, unavailability of the Website, technical failures, interruptions to telephone communications, Internet network malfunctions that make it impossible to operate the Loyalty Programme, or any other problem relating to communications networks, servers, Internet service providers, computer equipment or software, loss of any data, or the consequences of any virus, anomaly, or technical, hardware or software failure of any kind that damages a Customer's system.
LA FÉE accepts no liability for the direct or indirect consequences of any irregularities or malfunctions of the Loyalty Programme, whatever their cause.
- WITHDRAWAL FROM THE LOYALTY PROGRAMME
Any breach of these terms and conditions, any misuse or fraudulent use of the Loyalty Programme, or any conduct likely to harm LA FÉE or its reputation will automatically result in the immediate withdrawal of the Customer's Loyalty Programme benefits and the cancellation of all benefits to which she may have been entitled, without compensation of any kind.
- PERSONAL DATA
The Customer guarantees that the information provided is true and accurate.
The Customer's personal data collected to set up the Loyalty Programme is processed in accordance with LA FÉE's privacy policy, available at the following link: https://lafeemaraboutee.fr/pages/politique-de-confidentialite
This information is necessary to manage the commercial relationship and enable the Customer to benefit from the Loyalty Programme.
If the Customer does not provide this information (email address, surname, first name, and postal code), she will not be able to benefit from the Loyalty Programme.
In accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of personal data, each Customer has, at any time, the right to access information about her, to have it corrected or completed if it is inaccurate or incomplete, to object to its disclosure to third parties, to object free of charge to its use for sending her marketing communications and, more generally, to object to any form of processing.
To do so, she simply needs to submit a written request stating her contact details and providing a copy of her identity card to the following email address:
- by post: La Fée Maraboutée Customer Service - 3 chemin de la Chapelle - 42300 MABLY
- via the contact form or by phone: https://lafeemaraboutee.fr/pages/contact
- MISCELLANEOUS
9.1. Invalidity
If any clause of these general terms is declared null or void as a result of a change in legislation or regulations or a court decision, this shall in no way affect the validity of the other clauses or compliance with these general terms, unless the clause declared null or void is essential, alters the interdependence of certain provisions or changes the overall structure of these general terms.
Where applicable, the disputed clause shall be removed and replaced with a lawful clause.
9.2. Notifications
Communications between LA FÉE and the Customer take place primarily by electronic means, which the Customer accepts. The Customer must therefore check her email and the notifications she receives and respond to them where necessary.
- APPLICABLE LAW – LANGUAGE
These general terms and the transactions arising from them are governed by French law, subject to the consumer protection legislation in force in the Customer’s country of residence.
These general terms are written in French. If they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
- DISPUTES
11.1. Access to the courts
Any dispute arising from the validity, interpretation, performance or termination of these general terms, and more generally from any relationship between LA FÉE and the Customer, shall be submitted to the competent French courts under the rules of ordinary law, unless otherwise required by applicable mandatory laws or public policy provisions.
11.2. Mediation
LA FÉE and the Customer will endeavour to resolve amicably any difficulties that may arise in applying these terms.
If the Customer does not receive a satisfactory response or receives no response within 60 days, she is informed that she may, in any event, use the appointed mediation service free of charge, namely:
Mediation and Arbitration Centre - CMAP: http://www.cmap.fr
The Customer may also submit complaints via the dispute resolution platform provided by the European Commission at the following address: « http://ec.europa.eu/consumers/odr/ ».
