The purpose of this confidentiality policy (hereinafter the “Policy”) is to explain to you the rules surrounding the various processing of personal data which may be implemented when you use our website accessible from the address URL: www.lafeemaraboutee.fr (hereinafter the “Site”).
As responsible for processing your Personal Data LA FEE MARABOUTEE does everything possible to protect your privacy as best as possible during your visits to the Site.
This Policy allows you to find out more about the origin and use of your Personal Data as well as your browsing information processed when consulting our Site.
In the context of this Policy, the expression “Personal Data” means any data that relates to you alone and allows you to be identified directly or indirectly, regardless of the Terminal you use.
The term “Terminal” refers to the hardware equipment (computer, tablet, smartphone, telephone, etc.) that you use to consult and navigate the Site.
The term “Regulation” designates the regulations relating to personal data, and in particular Regulation No. 2016/679 known as the General Data Protection Regulation, the Data Protection Act No. 78-17 of January 6, 1978 as well as the law n°2018-493 relating to the protection of personal data.
By using our Site, you declare that you accept the terms of this Policy in their entirety.
If you disagree with any of these terms, you are free to no longer use our Site.
We take care to ensure that the confidentiality of your information is respected. As such, our commitments extend to all of the services that we offer and to all of the Terminals that you use to access them.
This Privacy Policy is kept regularly updated. So that you can be properly informed of any significant changes in advance, we will notify you using notifications on the relevant services or by email as appropriate.
The Site will always display the most recent version of this privacy policy.
1.Protection of your personal data
In accordance with the Regulations, LA FEE MARABOUTEE lists all the processing operations it carries out in a processing register which we leave available to the CNIL. All information that you may have provided to LA FEE MARABOUTEE during your visits to the Site is strictly confidential. This information is necessary for the purpose of their processing.
1.1.What Personal Data is collected and processed?
The information that may be collected and processed is as follows:
- Identification data and contact details: your first name, your last name, your date of birth, your gender, your postal address, your delivery address, your telephone number, your email address, your language and the country from which you interact with We ;
- Financial and payment data: your bank details (in this regard we inform you that all payment transactions are encrypted by the receiving bank and that we do not keep any bank card number), information on your purchases, your orders, your feedback, etc. ;
- Connection data (such as your username and password), geolocation (only with your consent) and navigation data (if you used the “find a store” service for example); And
- Personal preferences: this includes your cookie preferences.
When we ask you to enter your personal data to access a feature, some data is required fields since it is data that we need to allow you to access that feature (for example, to deliver you a parcel we need your postal address).
It is important that the personal information shared about you is correct and up to date. Therefore, we kindly ask you to update your information if it changes.
We do not process any personal data which could be qualified as “sensitive” (information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sexual life) within the meaning of the regulations relating to personal data.
In this regard, it is specified that our Site is not intended for children and that we therefore do not process any data relating to them.
We undertake not to transfer your personal data to third parties except in the exceptions listed below in Article 1.3.
1.2. For what purposes are your personal data collected and processed?
The Personal Data listed above may be collected and processed for the following purposes:
• Management of registration on our Site
To access certain features on our Site, you will need to register by creating an account; your data is therefore used to create the account. You can delete your account on our Site at any time.
• Management of an order
The processing of your data is necessary to keep you informed of the status of your order, prepare your order, accept your payment, give you access to after-sales service and manage returns of your orders.
• Access to customer service
We process your data as part of our customer service in order to respond to your requests.
• Improvement of our services
We process your browsing and purchasing data for analysis and statistical purposes. Indeed, this data allows us to analyze the way you use our Site and to improve its ergonomics and quality.
• Marketing
As part of your subscription to our newsletter, we process your data in order to manage your subscription and send you targeted information by email or SMS according to your preferences. We may also contact you via push notifications if you subscribe to this service.
Processing for marketing purposes requires your consent. You can therefore unsubscribe from our communications at any time.
If you have given us your consent to receive our communications, whether via our newsletter or via push notifications, we may use the information you have provided to us for the following purposes:
- Sharing information about our events, products, services, current offers;
- Recommendations on certain products or services that may interest you; And
- Customer research to better understand your expectations regarding the products and services offered by our Site.
1.3. Who are the recipients of your Personal Data?
As part of your use of our Site, you may receive information from third parties with whom we collaborate in order to offer you certain services. It could be :
- Financial institutions;
- Fraud detection and prevention entities;
- Logistics, transport and delivery services; And
- Service providers related to marketing and advertising.
Personal Data is collected by LA FEE MARABOUTEE.
However, we may share your information with the third parties listed above for the following reasons:
- make payment in the case of financial institutions;
- deliver your order regarding logistics, transport and delivery services;
- check your credit and identity with regard to fraud detection and prevention entities; And
- optimize your purchasing journey on our Site with regard to service providers related to marketing and advertising.
We ask third party recipients of your personal data to undertake to comply with the Regulations relating to personal data. The third parties listed above may
only use your personal information according to our instructions and not for their own use.
Your connection and browsing data may also be transferred to Google Analytics.
LA FEE MARABOUTEE may also communicate your Personal Data to respond to an injunction from legal authorities.
LA FEE MARABOUTEE does not transfer any of your Personal Data outside the European Union.
1.4. How long are your Personal Data kept?
We will keep your data as long as you remain a customer but also for a period of ten (10) years following your last order, in order to respond to any questions or complaints.
or to maintain all the data necessary to meet legal, accounting or analysis requirements (article L.123-22 of the Commercial Code).
We may also retain your data for research or statistical analysis; these will then be anonymized.
As part of a subscription to our newsletter, we will no longer contact you if you have not opened our newsletters for more than twelve (12) months.
Any modification to this Policy will be made on this page and will, if necessary, be notified to you by e-mail.
LA FEE MARABOUTEE may also keep your data for research or statistical analyses. These being then anonymized, no retention period is imposed by the
Regulation to the extent that it is no longer possible to “re-identify” you subsequently.
1.5. Hosting of your Personal Data
LA FEE MARABOUTEE is present across different countries but your personal data is only stored on secure servers located in Europe.
However, in order to provide certain services, LA FEE MARABOUTEE may have to pass your data through servers which may be located throughout the world or provide access to personal data to service providers located abroad. LA FEE MARABOUTEE will then naturally take appropriate measures to maintain the security of personal information during the transfer and upon receipt of this information. Subcontractors and service providers will be bound by contract with LA FEE MARABOUTEE which will incorporate standard contractual clauses (as published by the European Commission). LA FEE MARABOUTEE also requires its subcontractors and service providers to guarantee a sufficient level of security, confidentiality and protection of privacy and fundamental rights.
1.6. What are your rights ?
1.6.1. The consent
Your consent must be given clearly and unequivocally. This is why, when you agree to fill out the Site’s contact form:
- it is explained to you the use that will be made of your Personal Data;
- you must check a box validating your consent; And
- children under 13 cannot give consent.
1.6.2. Other rights
In accordance with the Regulations, you benefit from the following rights over your Personal Data:
- Right of access to data: this right allows you to receive a copy of the Personal Data that we hold about you;
- Right to rectification: this right gives you the possibility of requesting the correction of inaccurate or incomplete Personal Data concerning you;
- Right to delete your Personal Data: this right gives you the possibility to ask us to delete your Personal Data if one of the legal grounds is met:
the Personal Data is no longer necessary for the purposes of the processing;
you have withdrawn your consent on which the processing is based;
you have objected to the processing through your right to object;
the processing of your Personal Data is unlawful; Or
your Personal Data must be erased under a legal obligation.
- Right to limit the processing of your Personal Data; this limitation of processing can be carried out when:
you contest the accuracy of your Personal Data;
you do not object to the erasure of your Personal Data as part of unlawful processing but demand that it be limited;
your Personal Data is no longer used by our services but its retention is only necessary for the establishment, exercise or defense of a legal right; Or
you object to our use of your Personal Data through your right of opposition.
- Right to portability of your Personal Data: you can contact us so that we provide you or directly to another data controller with your Personal Data in a structured, commonly used and machine-readable format;
- Right of opposition: you can contact us when
the processing is carried out to fulfill a mission of public interest or for the purposes of our legitimate interests; you can object only for reasons relating to your situation; Or
the processing is carried out for the purpose of commercial prospecting; you can object to this at any time and without any explanation being given to us.
- Right to determine the fate of your Personal Data after your death (the e-Testament): one of the specificities of French regulations is that it allows you to send us your instructions
regarding how we will process your Personal Data after your death. As such, you can choose to have them deleted or transmitted to one of your loved ones.
Regardless of the purpose or legal basis under which we process your data, you can, at any time and without any cost, send us an email to benefit from your rights at the following address: rgpd@lafeemaraboutee.fr
Or send us a letter to the following address:
La Fée Maraboutée – Returns service – 3 chemin de la chapel – 42300 MABLY (France)
Please note, however, that we are not always able to respond favorably to your request for legal reasons which we will bring to your attention, if applicable, after receiving your request.
If you are registered on our Site, you can also modify your Personal Data from your account by identifying yourself using your email address and password.
In any case, we remind you that you have the right to lodge a complaint with the CNIL.
1.7. What are the legal bases for processing?
We process your data on legal grounds which depend on how you interact with our Site.
When you purchase products from our Site, we collect and process your personal data to fulfill our contract with you. For example, we need your
postal details to deliver your order or your bank details to make payment.
We also rely on other legal grounds such as your legitimate interests. For example, we consider that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service people have access to your order information to better serve you or that we can better understand your use of our Site in order to improve its ergonomics and the services we offer you.
Finally, when it comes to processing of Personal Data for the purpose of prospecting, the legal basis for the processing is your consent (see Article 1.6.1. above).
2. Internet browsing safety
2.1. Integrity of your data on the Internet
The Site has appropriate security measures in place to prevent any loss, unauthorized use or access, modification or disclosure of your Personal Data.
All personal data collected is saved on secure servers. LA FEE MARABOUTEE has also put in place procedures to manage any personal data breach.
2.2. Malicious uses
It is recommended that you only connect to secure networks, preferably private networks. Stay aware of the risks involved on public Wi-Fi networks.
Independently of LA FEE MARABOUTEE to whom you have voluntarily transmitted your Personal Data and taking into account the nature of the Internet network, other operators, without any link with LA FEE MARABOUTEE , are capable of capturing these without your consent, particularly when browsing the Internet. Therefore, we recommend that you install anti-virus and anti-spyware software on your computer and update them regularly.
2.3. Theft/Phishing/Phishing
LA FEE MARABOUTEE will never solicit personal information from you by email.
If you receive an email on behalf of LA FEE MARABOUTEE asking you to provide sensitive personal information (banking details, relating to your private life, etc.), please do not respond and forward it to us this email so that we can take the necessary actions.
You will only need to communicate information relating to your account after connecting to the site www.lafeemaraboutee.fr directly via your browser.
3. Cookie policy
A cookie is a connection cookie, i.e. a text file that may be saved in a dedicated space on your Terminal's hard drive, when viewing a website. A cookie allows its issuer to identify the Terminal in which it is recorded, during the period of validity or recording of the cookie.
When consulting the Site, information relating to the navigation of your Terminal (computer, tablet, smartphone, etc.) may be recorded through cookies installed on your Terminal, subject to the choices you have expressed concerning cookies and which you can modify at any time.
3.1. What are the cookies issued on our Site used for?
Only the issuer of a cookie is likely to read or modify the information contained therein.
When you connect to the Site, LA FEE MARABOUTEE may, subject to your choices, install various cookies on your Terminal allowing the browser of your Terminal to be recognized during the validity period of the cookie concerned. .
Rakuten is a third party that may use site cookies in your privacy policy.
The cookies we issue are used for the purposes described below:
• to carry out studies and establish statistics and volumes of attendance and use of the various elements making up our Site (sections and content visited, routes), allowing LA FEE MARABOUTEE to improve the the interest and ergonomics of its services;
• to adapt the presentation of the Site to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, depending on the hardware and visualization software or reading that your Terminal includes;
• to memorize information relating to a form that you have completed on the Site (registration or access to your Member Area) or to products, services or information that you have chosen on the Site (subscribed service, etc.);
• to allow you to access your Member Area, using identifiers or data that you have previously provided; And
• to implement security measures, for example when you are asked to log in again to content or a service after a certain period of time.
3.2. Your choices regarding cookies
Several options are available to you for managing cookies. Any settings that you can undertake may modify your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.
You can choose at any time to express and modify your wishes regarding cookies, by the means described below.
In particular, you can configure your browser software so that cookies are recorded on your Terminal or, on the contrary, that they are rejected, either systematically or depending on their issuer.
You can also configure your browser software so that you are offered the acceptance or refusal of cookies from time to time, before a cookie is likely to be recorded on your Terminal. For more information, see the section “How to exercise your choices, depending on the browser you use?” in Article 4.2.3. below.
3.2.1. The cookie agreement
The registration of a cookie on a Terminal is essentially subject to the wishes of the user of the Terminal, which he can express and modify at any time and free of charge through the choices offered to him by his navigation software.
If you have accepted in your browser software the recording of cookies in your Terminal, the cookies integrated into the pages and content that you have consulted may be temporarily stored in a dedicated space on your Terminal. They will be readable only by their issuer.
3.2.2. Refusal of cookies
If you refuse the recording of cookies on your Terminal, or if you delete those that are already recorded there, the quality of operation of the services offered by the Site will not be degraded.
However, you will no longer be able to benefit from a certain number of functionalities which may be necessary to navigate in certain areas of the Site. This would be the case if you tried to access content or services that require you to identify yourself. This would also be the case when LA FEE MARABOUTEE -or its service providers- could not recognize, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.
Where applicable, LA FEE MARABOUTEE declines all responsibility relating to the consequences linked to the operation of its services resulting from the impossibility for it to record or consult the cookies necessary for their operation and which you have refused or deleted.
We inform you that certain cookies cannot be deleted to the extent that they are strictly necessary for the technical functioning of the Site.
3.2.3. How to exercise your choices, depending on the browser you use?
For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser which will allow you to know how to modify your wishes in terms of cookies.
• Pour Internet Explorer : http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• For Safari:
http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
• For Google Chrome:
http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
• For Firefox:
http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
3.2.4. Delete your cookies
You can delete all of your cookies or just the ones you want. Deleting cookies does not prevent navigation or their reinstallation during navigation. This allows you to control your browser's cookie library at any given time. Technical cookies, necessary for navigation, will be reinstalled if you visit the Site.
Below, we explain the procedure to follow depending on your browser.
Chrome
• In the Chrome menu, select “Settings”
• View advanced settings
• Go to the “Confidentiality” paragraph
• Click on “Content Settings”
• In the “Cookies” paragraph (first paragraph), click on “cookies and site data”
• Find the cookies you want to delete and click “OK”. You can also choose to delete all your cookies.
Firefox
• In the Firefox menu, go to “Tools” then to “Options”
• On the “Privacy” tab, click on “Show cookies”
• Find the cookies you want to delete and click “Delete Cookies”
Internet Explorer
Internet Explorer does not allow the management of cookies on a case-by-case basis. To delete all your cookies:
• Click on “tools” then “Internet options”
• In the “General” tab, “Browsing history” section, click on “Delete”
• Check the “Cookies” box then click on “Delete”
Safari
• In the Safari menu, select “Preferences”
• In the window that opened, go to the “Security” tab
• Click on “Show cookies”
• In the window that opened, find and select the cookies you want to delete, and click “Delete”
3.2.5. Private navigation
The “Private Browsing” mode, offered today by all browsers, mainly allows you to browse the Internet without keeping a history of pages visited or downloads. Regarding cookies, all those that have been recorded during your browsing will be deleted when you close your browser. This is therefore not a solution for refusing cookies; however their lifespan remains limited to the duration of your browsing.
3.2.6. Disabling third-party cookies
Deactivating third-party cookies allows you to only accept cookies placed by the Site, which you also have the option of deactivating, deleting or limiting.
Here is the procedure to follow, depending on your browser, if you wish to refuse third-party cookies:
Chrome
• In the Chrome menu, select “Settings”
• View advanced settings
• Go to the “Confidentiality” paragraph
• Click on “Content Settings”
• In the “Cookies” paragraph (first paragraph), check the box “Block cookies and third-party site data”
• Save the changes by clicking “OK”
Firefox
• In the Firefox menu, go to “Tools” then to “Options”
• On the “Privacy” tab, check the “Accept cookies” box
• For the “Accept third-party cookies” setting, select “Never”
• Save the changes by clicking “OK”
Internet Explorer
• In the Internet Explorer menu, go to “Internet Options”
• In the “Confidentiality” tab, click on the “Advanced” button
• Accept first-party cookies, refuse third-party cookies
• Save the changes by clicking “OK”
Safari
• In the Safari menu, select “Preferences”
• In the window that opened, go to the “Security” tab
• Choose “Accept cookies”, select “Only from sites I visit”
3.2.7. Your choices expressed online directly with us
If you do not want:
• that we collect data on your browsing,
• that as part of a registration via a special operation we can identify the original special operation,
you can choose to deactivate all third-party cookies that are not essential for browsing the Site.
We will then save a cookie on your Terminal with the sole purpose of deactivating the storage of these cookies on your computer. This cookie will be valid for twelve (12) months.
Please note, taking your wish into account relies on a cookie. If you delete all cookies stored on your Terminal (via your browser), LA FEE MARABOUTEE - or its service providers - will no longer know that you have chosen this option.
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