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Terms of service

Privacy policy and cookies charter

The purpose of this privacy policy (hereinafter the "Policy") is to explain to you the rules surrounding the various processing of personal data that may be implemented when you use our website accessible from the address URL: (hereinafter the “Site”).

As the controller of your Personal DataTHE OZ makes every effort to best protect your privacy during your visits to the Site.

This Policy allows you to learn more about the origin and use of your Personal Data as well as your browsing information processed when consulting our Site.

In the context of this Policy, the expression "Personal Data" means any data that relates to you alone and allows you to be identified directly or indirectly, regardless of the Terminal you are using.

The expression "Terminal" refers to the hardware equipment (computer, tablet, smartphone, telephone, etc.) that you use to consult and browse the Site.

The term “Regulation” refers to the regulations relating to personal data, and in particular to Regulation No. 2016/679 known as the General Data Protection Regulation, the Data Protection Act No. 78-17 of January 6, 1978 as well as the law n°2018-493 relating to the protection of personal data.

By using our Site, you declare that you accept the terms of this Policy in their entirety.

If you disagree with any of these terms, you are free to stop using our Site.

We ensure that the confidentiality of your information is respected. As such, our commitments extend to all the services we offer and for all the Terminals you use to access them.

This Privacy Policy is kept regularly updated. So that you can be properly informed of any significant changes in advance, we will notify you using notifications on the relevant services or by email as the case may be.

The Site will always display the most recent version of this Privacy Policy.

1. Protection of your personal data

In accordance with the Regulations, THE OZ lists all the processing it carries out in a register of processing that we leave available to the CNIL. Any information you may have provided to THE OZ during your visits to the Site are strictly confidential. This information is necessary for the purpose of their processing.

1.1. What Personal Data is collected and processed?

The information likely to be collected and processed is as follows:

- Identification data and contact details: your first name, your last name, your date of birth, your gender, your postal address, your delivery address, your telephone number, your email address, your language and the country from which you interact with we ;

- Financial and payment data: your bank details (in this respect we inform you that all payment transactions are encrypted by the receiving bank and that we do not keep any bank card number), information on your purchases, your orders, your feedback, etc. ;

- Connection data (such as your username and password), geolocation (only with your consent) and browsing data (if you used the “find a store” service for example); and

- Personal preferences: this includes your cookie preferences.

When we ask you to enter your personal data to access a feature, some data is required fields since it is data that we need to allow you to access this feature (for example, to deliver a package we need your mailing address).

It is important that the personal information shared about you is correct and up to date. Thus, we thank you for agreeing to update your information in case of change.

We do not process any personal data which could be qualified as "sensitive" (information concerning racial or ethnic origin, political, philosophical or religious opinions, trade union membership, health or sex life) within the meaning of the personal data regulations.

In this respect, it is specified that our Site is not intended for children and that therefore we do not process any data relating to them.

We undertake not to transfer your personal data to third parties except for the exceptions listed below in Article 1.3.

1.2. For what purposes are your Personal Data collected and processed?

The Personal Data listed above may be collected and processed for the following purposes:

• Management of registration on our Site

To access certain features on our Site, you will need to register by creating an account; your data is therefore used to create the account. You have the option to delete your account on our Site at any time.

• Order management

The processing of your data is necessary to keep you informed of the status of your order, to prepare your order, to accept your payment, to give you access to after-sales service and to manage the returns of your orders.

• Access to customer service

We process your data as part of our customer service in order to respond to your requests.

• Improvement of our services

We process your browsing and purchase data for analysis and statistical purposes. Indeed, this data allows us to analyze the way you use our Site and to improve its ergonomics and quality.

• Marketing

As part of your subscription to our newsletter, we process your data in order to manage your subscription and send you targeted information by email or SMS according to your preferences. We may also contact you via push notifications if you subscribe to this service.

Processing for marketing purposes requires your consent. Thus, you can unsubscribe from our communications at any time.

In the event that you have given us your consent to receive our communications, whether via our newsletter or via push notifications, we may use the information you have provided to us for the following purposes:

- Sharing information about our events, products, services, current offers;

- Recommendations on certain products or services that may be of interest to you; and

- Customer research to better understand your expectations regarding the products and services offered by our Site.

1.3. Who are the recipients of your Personal Data?

As part of the use of our Site, you may be required to receive information from third parties with whom we collaborate in order to offer you certain services. It could be :

- Financial institutions;

- Fraud detection and prevention entities;

- Logistics, transport and delivery services; and

- Service providers related to marketing and advertising.

The Personal Data collected from the Site is mainly processed by the internal services of THE OZ.

However, we may share your information with the third parties listed above, in particular for the following reasons:

- proceed to payment in the case of financial institutions;

- deliver your order with regard to logistics, transport and delivery services;

- check your credit and identity with fraud detection and prevention entities; and

- optimize your shopping experience on our Site with regard to service providers related to marketing and advertising.

We ask third party recipients of your personal data to undertake to comply with the Regulations relating to personal data. The third parties listed above may

only use your personal information according to our instructions and not for their own use.

Your login and browsing data may also be transferred to Google Analytics.

THE OZmay also communicate your Personal Data to respond to an order from the legal authorities.

THE OZ does not transfer any of your Personal Data outside the European Union.

1.4. How long are your Personal Data kept?

We will keep your data for as long as you remain a customer but also for a period of ten (10) years following your last order, in order to answer any questions, complaints

or to maintain all the data necessary to meet legal, accounting or analytical requirements (Article L.123-22 of the Commercial Code).

We may also retain your data for research or statistical analysis; these will then be anonymized.

As part of a subscription to our newsletter, we will no longer contact you if you have not opened our newsletters for more than twelve (12) months.

Any modification of this Policy will be made on this page and will be notified to you, if necessary, by e-mail.

THE OZ may also retain your data for research or statistical analysis. As these are then anonymized, no retention period is imposed by the

Regulations insofar as it is no longer possible to “re-identify” you afterwards.

1.5. Hosting of your Personal Data

Your Personal Data is hosted by CLARANET SAS with a capital of 5,332,300 euros, registered with the RCS of PARIS under number 419 632 286 and whose head office is located at 2, rue Bréguet – 75011 PARIS.


The servers on which your Personal Data are stored are located at Roissy.


In any case, THE OZ has implemented appropriate technical measures to maintain the security of your Personal Data.

1.6. What are your rights ?

1.6.1. The consent

Your consent must be given clearly and unequivocally. This is why, when you agree to fill out the contact form on the Site:

- the use that will be made of your Personal Data is explained to you;

- you must tick a box validating your consent; and

- children under 13 cannot give their consent.

1.6.2. Other rights

In accordance with the Regulations, you have the following rights over your Personal Data:

- Right of access to data: this right allows you to receive a copy of the Personal Data that we hold about you;


- Right to rectification: this right allows you to request the correction of inaccurate or incomplete Personal Data concerning you;


- Right to the deletion of your Personal Data: this right gives you the possibility to ask us to delete your Personal Data if one of the legal grounds is met:

 the Personal Data is no longer necessary for the purposes of the processing;

 you have withdrawn your consent on which the processing is based;

 you have objected to the processing through your right to object;

 the processing of your Personal Data is unlawful; Where

 your Personal Data must be erased under a legal obligation.


- Right to limit the processing of your Personal Data; this restriction of processing can be carried out when:

 you dispute the accuracy of your Personal Data;

 you do not oppose the erasure of your Personal Data in the context of unlawful processing but require that it be limited;

 your Personal Data is no longer used by our services but that their retention is only necessary for the recognition, exercise or defense of a legal right; Where

 you object to us using your Personal Data through your right to object.


- Right to the portability of your Personal Data: you can contact us so that we provide you, or directly to another controller, your Personal Data in a structured, commonly used and machine-readable format;


- Right of opposition: you can contact us when

 the processing is carried out to fulfill a mission of public interest or for the purposes of our legitimate interests; you can oppose it only for reasons relating to your situation; Where

 the processing is carried out for the purpose of commercial prospecting; you can oppose it at any time and without any explanation being given to us.


- Right to determine the fate of your Personal Data after your death (the e-Testament): one of the specificities of French regulations is that it allows you to send us your instructions

regarding how we will process your Personal Data after your death. As such, you can choose that they be deleted or transmitted to one of your relatives.

Regardless of the purpose or legal basis under which we process your data, you can therefore, at any time and at no cost, send us an email to benefit from your rights at the following

Or send us a letter to the following address:

THE OZ – La Fée Maraboutée – 1bis Boulevard Victor – 75015 Paris


Please note, however, that we are not always able to respond favorably to your request for legal reasons which we will bring to your attention, if necessary, after having received your request.

If you are registered on our Site, you can also modify your Personal Data from your account by identifying yourself using your email address and password.

In any case, we remind you that you have the right to lodge a complaint with the CNIL.

1.7. What are the legal grounds for processing?

For the processing of your data, we rely on legal bases which depend on the way you interact with our Site.

When you purchase products from our Site, we collect and process your personal data to perform the contract between us and you. For example, we need your

postal details to deliver your order or your bank details to make payment.

We also rely on other legal grounds such as your legitimate interests. For example, we consider that it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service people have access to your order information to serve you better or that we can better understand your use. of our Site in order to improve its ergonomics and the services we offer you.

Finally, when it comes to the processing of Personal Data for the purpose of prospecting, the legal basis for the processing is your consent (see above Article 1.6.1.).

2. Internet Browsing Security

2.1. Integrity of your data on the Internet

The Site has appropriate security measures in place to prevent any loss, unauthorized use or access, modification or disclosure of your Personal Data.

All personal data collected is stored on secure servers. THE OZ has also put procedures in place to manage any breach of personal data.

2.2. Malicious uses

It is recommended that you connect only to secure networks, preferably private networks. Be aware of the risks incurred on public wifi networks.

Regardless THE OZ to whom you have voluntarily transmitted your Personal Data and given the nature of the Internet network, other operators, unrelated to THE OZ, are able to capture these without your consent, especially when browsing the Internet. Consequently, we recommend that you install anti-virus and "anti-spyware" software on your computer and update them regularly.

2.3. Spoofing/ Phishing/ Phishing

THE OZ will never solicit you by e-mail for personal information.

If you receive an email on behalf ofTHE OZ asking you to provide sensitive personal information (banking data, relating to your private life, etc.), please do not answer it and forward this email to us so that we can take the necessary actions.

You will only have to communicate the information relating to your account after having connected to the site directly via your browser.

3. Cookie Policy

A cookie is a connection witness, i.e. a text file that may be saved in a dedicated space on the hard drive of your Terminal, when consulting a website. A cookie allows its issuer to identify the Terminal in which it is registered, during the period of validity or registration of the cookie.

When consulting the Site, information relating to the navigation of your Terminal (computer, tablet, smartphone, etc.) may be recorded through cookies installed on your Terminal, subject to the choices you have made concerning cookies and which you can modify at any time.

3.1. What are the cookies issued on our Site used for?

Only the issuer of a cookie is likely to read or modify the information contained therein.

When you connect to the Site, THE OZ may be required, subject to your choices, to install various cookies on your Terminal allowing the browser of your Terminal to be recognized during the period of validity of the cookie concerned. The cookies we issue are used for the purposes described below.

The cookies we issue allow us to:

• to conduct studies and establish statistics and volumes of visits and use of the various elements making up our Site (headings and content visited, routes), allowing THE OZ to improve the interest and ergonomics of its services;


• to adapt the presentation of the Site to the display preferences of your Terminal (language used, display resolution, operating system used, etc.) during your visits to the Site, depending on the hardware and viewing software or reading that your Terminal contains;


• to store information relating to a form that you have completed on the Site (registration or access to your Member Area) or to products, services or information that you have chosen on the Site (subscribed service, etc.);


• to allow you to access your Member Area, using identifiers or data that you have previously provided; and


• to implement security measures, for example when you are asked to connect again to content or a service after a certain period of time.

3.2. Your choices regarding cookies

You have several options for managing cookies. Any configuration that you can undertake will be likely to modify your browsing on the Internet and your conditions of access to certain services requiring the use of cookies.

You can choose at any time to express and modify your wishes in terms of cookies, by the means described below.

In particular, you can configure your browser software so that cookies are saved on your Terminal or, on the contrary, that they are rejected, either systematically or according to their issuer.

You can also configure your browser software so that the acceptance or refusal of cookies is offered to you from time to time, before a cookie is likely to be saved on your Terminal. For more information, see the section "How to exercise your choices, depending on the browser you use?" in Article 4.2.3. below.

3.2.1. The cookie agreement

The registration of a cookie on a Terminal is essentially subject to the will of the user of the Terminal, which he can express and modify at any time and free of charge through the choices offered to him by his navigation software.

If you have accepted the recording of cookies in your Terminal in your browser software, the cookies integrated into the pages and content that you have consulted may be temporarily stored in a dedicated area of your Terminal. They will be readable there only by their issuer.

3.2.2. The refusal of cookies

If you refuse the registration of cookies on your Terminal, or if you delete those which are already registered there, the quality of the operation of the services offered by the Site will not be degraded.

However, you will no longer be able to benefit from a number of features that may be necessary to navigate in certain areas of the Site. This would be the case if you tried to access content or services that require you to identify yourself. This would also be the case when THE OZ -or its service providers- could not recognise, for technical compatibility purposes, the type of browser used by your Terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.


If applicable, THE OZ declines all responsibility for the consequences related to the operation of its services resulting from the impossibility for it to record or consult the cookies necessary for their operation and which you would have refused or deleted.


We would like to point out that some cookies cannot be deleted insofar as they are strictly necessary for the technical operation of the Site.

3.2.3. How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser which will allow you to know how to modify your wishes in terms of cookies.

 For Internet Explorer :


 Pour Safari :


 For Google Chrome:


 Pour Firefox :

3.2.4. Delete your cookies

You can delete all of your cookies or just the ones you want. Deleting cookies does not prevent navigation or their reinstallation during navigation. This allows you to control your browser's cookie library at any given time. Technical cookies, necessary for navigation, will be reinstalled if you visit the Site.


Below, we explain the procedure to follow depending on your browser.


• In the Chrome menu, select "Settings"

• View advanced settings

• Go to the “Confidentiality” section

• Click on “Content Settings”

• In the “Cookies” paragraph (first paragraph), click on “cookies and site data”

• Find the cookies you want to delete and click “OK”. You can also choose to delete all your cookies.



• In the Firefox menu, go to “Tools” then to “Options”

• On the “Privacy” tab, click on “Show cookies”

• Find the cookies you want to delete and click on “Delete cookies”


Internet Explorer

Internet Explorer does not allow cookies to be managed on a case-by-case basis. To delete all your cookies:

• Click on “tools” then on “Internet options”

• In the “General” tab, “Browsing history” section, click on “Delete”

• Check the “Cookies” box then click on “Delete”



• In the Safari menu, select “Preferences”

• In the window that opened, go to the “Security” tab

• Click on “Show cookies”

• In the window that opens, find and select the cookies you want to delete, and click on “Delete”

3.2.5. Private navigation

The "Private Browsing" mode, offered today by all browsers, mainly allows you to browse the Internet without keeping a history of pages visited or downloads. Regarding cookies, all those that have been saved during your browsing will be erased when you close your browser. It is therefore not a solution for refusing cookies; however, their lifespan remains limited to the duration of your navigation.

3.2.6. Disabling third-party cookies

Disabling third-party cookies allows you to only accept cookies placed by the Site, which you also have the option of disabling, deleting or limiting.

Here is the procedure to follow, depending on your browser, if you wish to refuse third-party cookies:


• In the Chrome menu, select "Settings"

• View advanced settings

• Go to the “Confidentiality” section

• Click on “Content Settings”

• In the “Cookies” paragraph (first paragraph), check the box “Block cookies and third-party site data”

• Save the changes by clicking on “OK”



• In the Firefox menu, go to “Tools” then to “Options”

• On the “Privacy” tab, check the box “Accept cookies”

• For the "Accept third-party cookies" parameter, select "Never"

• Save the changes by clicking on “OK”


Internet Explorer

• In the Internet Explorer menu, go to “Internet Options”

• In the “Confidentiality” tab, click on the “Advanced” button

• Accept internal cookies, refuse third party cookies

• Save the changes by clicking on “OK”



• In the Safari menu, select “Preferences”

• In the window that opened, go to the “Security” tab

• Optionally, "Accept cookies", select "Only from sites I visit"

3.2.7. Your choices expressed online directly to us

If you do not want:

• that we collect data about your browsing,

• that as part of a registration via a special operation we can identify the original special operation,

you can choose to disable all third-party cookies, which are not essential to navigation on the Site.


We will then save a cookie on your Terminal whose sole purpose is to deactivate the deposit of these cookies on your computer. This cookie will be valid for twelve (12) months.


Please note that the consideration of your wish is based on a cookie. If you delete all the cookies stored on your Terminal (via your browser), THE OZ -or its service providers- will no longer know that you have chosen this option.

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