Refund policy

To create your account on the LA FEE MARABOUTEE online shop, enter your email address, which becomes your login, and the other required information in the appropriate fields.

Changing your password or delivery addresses is very simple. Click on "my account" and enter your login and password. Once logged in, you can view and change your personal information.

When you click on the forgotten password link, please enter the email address you used to create your account. Your password will be emailed to you immediately. Please check your junk mail or spam folder if you have not received it.

You can retrieve the items you have added to your basket for a period of one year (while stocks last), by following the instructions below:

- Log in from the same computer,
- Go to the same browser,
- Use the same domain: https: //www.lafeemaraboutee.fr/,
- Log in with the same customer account.

The information you provide to us to process your order is used only within the scope of our commercial relationship. Under no circumstances will this information be shared with third parties or resold. In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify personal data concerning you. Regarding your banking information (bank cards), these are used only for your payment with our secure payment providers: Hipay for France and the Global-e partners for other countries. We do not retain any banking information concerning you.

To place an order with the LA FÉE MARABOUTÉE boutique, simply browse the site by accessing the products offered in the different categories. You can browse by type of item or by universe. Then choose the items you want to buy by clicking on "Add to basket". Once your products are in the basket, you can check the contents by clicking on the basket, then click on the "Checkout" button. Your order will be prepared in our warehouses within a maximum of 48 working hours, then handed over to the carrier depending on the delivery method and country you have chosen. Delivery times are between 2 and 5 days after your order has been handed over to the carrier.

All orders are dispatched within 48 hours (subject to stock availability). Delivery times are between 2 and 5 days after your order has been handed over to the carrier. You will be informed by email of the preparation and dispatch of your parcel.

We will send you a confirmation email a few minutes after your order has been validated. In this email you will find a summary of your order as well as a link allowing you to access your account and track the status of your order. Your order will go through the following statuses: "Confirmed", "In preparation" and finally "Dispatched".

When your parcel is handed over to the carrier, you will also receive a new email telling you that your parcel has been handed over to the carrier, with a tracking number so that you can follow its progress.

It is not currently possible to cancel or modify your order. As soon as your payment has been confirmed, your order is sent to our warehouse for preparation and dispatch as soon as possible. However, if you still wish to cancel your order, we invite you to refuse your parcel only in the case of delivery by colissimo or parcel relay. It will then be returned to our warehouse and we will refund you.

For Metropolitan France, we accept payment by credit card (Carte bleue, Visa, Mastercard, American Express) and Paypal.
Payments are fully secured by our partner Hipay, the European leader in online payment.

For other countries in the European Union, our partner Global-e may offer, at the time of payment and depending on the destination, additional payment methods.

In Metropolitan France, payment in 3 installments without fees is available with ALMA from €200 of purchases or in 2 installments without fees is available from €150 of purchases. You can also benefit from a 30-day payment delay, this service is free of charge from €200 of purchases.

In other European Union countries, depending on the destination, payment in several installments via KLARNA may be offered to you by our partner Global-e.

For Metropolitan France, you can use the following payment methods on the LA FÉE MARABOUTÉE e-boutique: Carte bleue, Visa, Mastercard, American Express.

For other countries in the European Union, our partner Global-e may offer, at the time of payment and depending on the destination, additional bank cards.

LA FEE MARABOUTEE online shop uses the Hipay e-Commerce solution, recognised by the main players in the financial world. It has been developed so that you can make your payments in an ergonomic and user-friendly environment, with optimum security and respect for privacy. Hipay e-Commerce is the payment solution adopted by several thousand e-commerce sites. You will recognise these sites by the words Secure payment by Hipay, which appear on the payment page.

For orders placed on our French website lafeemaraboutee.fr, enter your promo code in the cart or on the payment page. Be sure to check the validity date of your discount code. Also, make sure to respect the case and enter your code without any spaces. Remember to clear your device's temporary memory (cache). If your code works, a message will appear to indicate that your coupon has been applied. Codes cannot be combined: if you have several, only one can be used for your order.

For orders placed on our international websites, enter your promo code in the cart or on the payment page, after validating your cart.

After following these procedures and if the code does not work, do not hesitate to contact the LA FÉE MARABOUTÉE online store customer service via our form.

We offer three delivery options for France:
- Colissimo Relay Point - €4 - free for orders over €160
- Colissimo Home Delivery - €6.90 - free for orders over €160
- Click & Collect: free

For international deliveries, we offer home delivery with the following rates:

Zone 1 : Belgium and the Netherlands
- Colissimo Home Delivery: €6.90 - free for orders over €160

Zone 2 : EU countries excluding France, Belgium, and the Netherlands
- Standard delivery: €8 - free for orders over €180

Zone 3 : Switzerland
- Standard delivery: 8 CHF - free for orders over 170 CHF

Zone 4 : United Kingdom
- Standard delivery: £8 - free for orders over £200
- Express delivery: £10

Zone 5 : United States
- Express delivery: $10 - free for orders over $200

Zone 6 : Countries not listed above
- Express delivery: €12 - free for orders over €200

Your order is prepared within a maximum of 48 business hours in our warehouses, then handed over to the carrier according to the delivery method you have chosen. Delivery times are between 2 and 5 days for the standard option within mainland France after your order is handed over to the carrier.

Delivery fees: they are calculated automatically during your order based on the delivery method and country you select, and you can view this amount in your shopping cart.

Shipping times (dispatch from our warehouses) are a maximum of 48 business hours (from Monday to Friday). This time corresponds to the preparation of your order in our warehouses (destocking, checking, packing, wrapping, labeling...), after which your order is handed over to the chosen carrier. 

Delivery times in Metropolitan France depend on the chosen shipping method (next-day delivery for any order placed before 2pm):
- For Colissimo home delivery, the lead time is 3 to 4 business days from the order date.
- For click & collect delivery, the lead time is 3 to 4 business days from the order date. You will be notified by email/sms when your package arrives in store.

During periods of high commercial activity (sales, outlet), our delivery times may be exceptionally extended.

Please click on the dropdown menu for the country at the top left of our homepage to view the list of countries/locations where we deliver.
If your country/location does not appear in the list, it is likely that we do not deliver there at the moment.

In this case, the parcel is delivered directly to your home. If you are not at home at the time, a delivery notice will be left in your letterbox. This notice indicates the time and day of the delivery and the post office where you can collect the parcel. You will then need to go to the post office indicated with the delivery note left by the postman and some form of identification to collect the parcel. You then have a period of 14 days, after which the parcel will be returned to us.

If you have requested delivery to one of the countries in the European Union and you still have not received your package: if you have not received your package after 6 days and no delivery notice has been left, please check the status of your package according to the chosen delivery method. You can also contact customer service via our form.

In these cases, please contact LA FÉE MARABOUTÉE customer service before returning the item so that they can give you instructions on the procedure to follow. It's very simple, just contact customer service by email at serviceclients@lafeemaraboutee.fr

To return the products you ordered, you have a period of .
Products must be returned in their original packaging (or packaging that protects the items from any damage), with their tags and any accessories; only items returned in their original condition will be accepted and refunded.

Please make only one return per order placed: all items in your return must be in a single package per order. You must wait for the complete delivery of your order if it was delivered in multiple shipments/packages.

➡ For any order placed on our website lafeemaraboutee.fr:

The return label is not provided in the package. You must go to this page to request your return and receive your label. Choose your preferred return method: via carrier or in-store.

Each return label is strictly linked to a specific order. Attach the return label you receive to your package.

Please keep your deposit receipt, as it is essential in case of a dispute with the carrier.

For in-store returns, you do not need to declare the return on our eshop. Go directly to the store with your order number and your items with their tags and any accessories; only items returned in their original condition will be accepted and refunded.

For an online order, no exchanges are possible, either online or in-store.

If you ordered from one of our partners: Laredoute.fr, Galerieslafayette.com, Inno.be, please refer to the specific return process of the retailer below and use the Colissimo return label received with your order.

- galerieslafayette.com :
The return label is not provided in the package. You must visit the website https://app.baback.co/o?shop=la-fee-maraboutee.myshopify.com to request your return and print your return label, which will allow you to drop off the return package at a contact point corresponding to the carrier described in the return slip near you.

Products must be returned in their original packaging (or packaging that protects the items from any damage), with their tags and any accessories; only items returned in their original condition will be accepted and refunded.

Please proceed with only one return per order placed: all items in your return must be in one single package per order. You must wait for the complete delivery of your order if it was delivered in multiple shipments/packages.

Please keep your deposit receipt; it is essential in case of a dispute with the carrier.

- laredoute.fr:
The return label is not provided in the package. You must visit the website https://app.baback.co/o?shop=la-fee-maraboutee.myshopify.com to request your return and print your return label, which will allow you to drop off the return package at a contact point corresponding to the carrier described in the return slip near you.

Products must be returned in their original packaging (or packaging that protects the items from any damage), with their tags and any accessories; only items returned in their original condition will be accepted and refunded.

Please proceed with only one return per order placed: all items in your return must be in one single package per order. You must wait for the complete delivery of your order if it was delivered in multiple shipments/packages.

Please keep your deposit receipt; it is essential in case of a dispute with the carrier.

- inno.be :
The return label is not provided in the package. You must visit the website https://app.baback.co/o?shop=la-fee-maraboutee.myshopify.com to request your return and print your return label, which will allow you to drop off the
return package at a contact point corresponding to the carrier described
at the return slip location near you.

Products must be returned in their original packaging (or packaging that protects the items from any damage), with their tags and any accessories; only items returned in their original condition will be accepted and refunded.

Please proceed with only one return per order placed: all items in your return must be in a
one single package per order. You must wait for the complete delivery of your order if it was delivered in multiple shipments/packages.

Please keep your deposit receipt; it is essential in case of a dispute with the carrier.

- Returns are free for any order placed in mainland France, except for orders of « Outlet » or « Sales » products where a return fee of 4.90 euros applies.

Attach the return label issued from the return portal to your package.

- For orders delivered outside mainland France, request your return label here.

An amount will be deducted from your refund: €5 for Europe, 8 CHF for Switzerland, $8 for the United Kingdom, $10 for the United States, and €15 for all other countries.

For orders delivered in Metropolitan France, your refund will be made to the credit card used for payment by re-crediting it under the label "lafeemaraboutee.fr", via our payment partner Hipay, within 15 days from the date of return of the package.

Your refund will be made to the payment method used for the payment by re-crediting it, within 15 days from the date of return of the package.

Your voucher will be credited back to you according to the amount of your return, once your return has been received and validated.

We will also reimburse your order if the return is due to an error on our part. Of course, the cost of returning the goods will be reimbursed in full upon presentation of proof.

For any inquiries, you can contact our Customer Service by email at serviceclients@lafeemaraboutee.fr or by phone at +33 (0) 4 77 23 69 89 (Monday to Friday from 10:00 AM to 12:30 PM and from 2:00 PM to 5:00 PM).

Subscribe to the LA FEE MARABOUTEE online shop newsletter by entering your email address on the home page in the newsletter section at the bottom of the page. You will be informed of the latest news from the online boutique and our exclusive offers.

You can unsubscribe from the newsletter simply by clicking on the unsubscribe link at the bottom of the newsletters you receive. You can also do this in your account, in the "My subscriptions" section. Please do not hesitate to contact us if you encounter any difficulties.

These emails may be in your "junk" mail or "spam" folder in your email software, which is increasingly sensitive to protecting the privacy of its users by identifying emails that are not part of your contacts, for example. We recommend that you authorise the https://www.lafeemaraboutee.fr/ in your anti-spam tool and/or your mailbox.

If your payment does not go through, check that your card numbers or expiry date are not incorrect. Check with your bank that they are not blocking the payment. For security reasons, Customer Service does not have access to your bank details, but will be happy to help you.

The LA FÉE MARABOUTÉE website is available with Microsoft Internet Explorer 8 or higher and all versions of Mozilla Firefox, Google Chrome, Safari and Opera.

You can install the latest versions of each browser via the following links:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Internet Explorer