Article 1. Preliminary statement
The company LA FÉE, a simplified joint-stock company with a capital of 4,498,200 euros, registered with the Roanne Trade and Companies Register under number 487 641 664, whose head office is located at 3 chemin de la chapelle, 42300 MABLY, operating under the name "LA FÉE MARABOUTÉE" (hereinafter "LA FÉE MARABOUTÉE"), offers for sale clothing, shoes, and accessories through its website www.lafeemaraboutee.fr.
THE OZ (hereinafter referred to as "THE OZ") has as its main activity the creation and commercial operation of e-commerce websites.
THE OZ has been entrusted by LA FÉE MARABOUTÉE with the creation and TMA (Third-Party Application Maintenance) operations of the website www.lafeemaraboutee.fr (hereinafter referred to as the "Site").

Article 2. Scope of application
These general terms and conditions of sale (hereinafter referred to as the "GTC") apply by right to the sale of any item of the LA FÉE MARABOUTÉE brand via the Site.
Within the framework of these GTC, the term "User" designates any person browsing the Site outside Metropolitan France and the term "Customer" designates any person wishing to place or having placed an order on the Site for delivery outside Metropolitan France.
The sale is deemed concluded on the date of acceptance of the order by LA FÉE MARABOUTÉE.
Prior to this date, and in accordance with the provisions of articles L. 112-1, L. 112-2 and L. 141-1 of the French Consumer Code, these GTC are made available to any Customer for informational purposes.
The Customer's validation of any order constitutes full and complete acceptance of these GTC.

Article 3. Information relating to items
The items offered for sale by LA FÉE MARABOUTÉE are those listed on the Site on the day it is accessed by the Customer.
Each item will have a descriptive sheet which, in addition to the photograph, will include: the price, available sizes and colors, composition, as well as particular characteristics.
The photographs illustrating the items are for indicative purposes only and do not engage the responsibility of LA FÉE MARABOUTÉE. Indeed, slight differences between an item and its photograph may exist, notably depending on the resolution and color definition of the User's screen. Thus, LA FÉE MARABOUTÉE cannot guarantee that the reproduction of the colors of the Items presented on the Site matches the exact colors of said items.
The Customer is solely responsible for the choice and purchase of an item.
LA FÉE MARABOUTÉE reserves the right to modify or discontinue the marketing of articles at any time and without notice, without the Customer being able to claim any right to damages.
LA FÉE MARABOUTÉE commits to delivering articles complying with current regulations relating to the safety and health of individuals in accordance with European provisions and notably legislation on regulated chemical substances.

Article 4. Prices
Unless otherwise expressly stipulated, the prices of the articles are those shown on the Site interface corresponding to the delivery country on the day of the order.
Prices are indicated all taxes included, excluding delivery charges. Delivery charges are communicated to the Customer on the order summary before validation and are expressed all taxes included. These charges are borne by the Customer and invoiced in addition to the sale price of the articles. These prices are, as of this date, firm and final.
In case of display of an erroneous price, manifestly negligible (bargain price), whatever the reason (computer bug, manual error, technical error), the order - even validated by LA FÉE MARABOUTÉE - will be canceled, of which the Customer will be informed as soon as possible. In this case, the Customer may, if they wish, subject to availability of the articles, reorder at the corrected and exact price.

Article 5. Commercial operations
LA FÉE MARABOUTÉE may, on certain occasions, offer commercial operations on the French interface of the Site.
For these operations, additional conditions to those indicated in these GTC may apply.
The terms of commercial operations apply as long as the operation is ongoing and for the Articles specifically concerned by the operation.

Article 6. Orders
Please refer to the Global-E terms and conditions
LA FÉE MARABOUTÉE has called on Global-e, a third-party service acting as the official seller, which allows purchasing and shipping Articles to over 100 destinations worldwide. When purchasing from Global-e, the customer will notice that their payment method is charged by **Global-e// La fée maraboutée**. The purchase is subject to the Terms and Conditions and the Global-e Privacy Policy, clearly presented at checkout before order confirmation.
For any information, questions or advice, the Global-e customer service is at the disposal of Customers:
- By mail: 45 Leather Lane, London EC1N 7TJ United Kingdom
- By email: service@global-e.com

6.1 – Placing an order
The Customer completes their order by completing the following 5 steps:

- Step 1: The Customer selects the chosen Items and adds them to their cart after selecting the desired size and color.
The cart located at the top right of the screen informs the Customer that their selections have been taken into account by indicating the number of Items it contains.

- Step 2: The Customer checks the contents of their cart by clicking on "order" to access the order summary. The Customer can then modify their order (Item, size, quantity).
The total amount including tax of the order, distinguishing on one hand the price due for the Items, and on the other hand the delivery fees, is then indicated in the summary.

- Step 3: Once the order is checked and, if necessary, modified, the Customer validates their cart to finalize their order by clicking again on "order".

- Step 4: The Customer enters their billing and delivery details.
Except for the date of birth, address complement, and delivery information, all fields are required to complete the order, it being specified that unless otherwise indicated by the Customer, the billing address will automatically be the same as the delivery address.
If the Customer has already placed an order on the Site, they have a customer account. In such a case, they will log in only with their email address and password.
The Customer then verifies all information and clicks "validate" to proceed with their order.

- Step 5: The Customer enters their bank details
The Customer then accesses the secure payment screen as specified in article 4.3 below.
Payment is made online via one of the payment methods offered by the Site depending on the chosen delivery country.
The order is only processed after entering the credit card number, its expiration date, and the security code (three digits on the back of the card) for payment. This payment is validated by the GIE carte bancaire. The card is charged upon shipment of the order.

6.2 – Order Confirmation
Upon acceptance of the Customer's payment, the Customer will receive an email confirming their order, summarizing all ordered items, the billing and delivery addresses, as well as the delivery date.
The validation of the order by the Customer and the order confirmation sent to the Customer by email by LA FÉE MARABOUTÉE following payment acceptance constitute the conclusion of a sales contract between the parties and acceptance of these GTC.
The Customer who has placed an order will have the option to print their invoice by logging into the Site in the "Order Tracking" area provided for this purpose.
LA FÉE MARABOUTÉE reserves the right not to validate the order in case of:
- abnormal or abusive claims,
- abnormal orders regarding the quantities ordered,
- abnormal or abusive exchanges and returns,
- existing dispute(s) with the client.
The customer service of the company LA FÉE MARABOUTÉE is at the Client's disposal for any questions related to their order.
Customer service is available by phone at +33 (0) 4 77 23 69 89 from Monday to Friday, from 9 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m., and by email at the following address serviceclients@lafeemaraboutee.fr

6.3.1 – Payment
The price of purchased Articles is payable in full at the time the Client places the order. Payment is made online via one of the payment methods offered by the Site depending on the chosen delivery country at the time of order validation by the Client.
The authorization request for card debit is made at the time of order validation on the Site, except in case of server unavailability. LA FÉE MARABOUTÉE reserves the right to make a new debit authorization request if the first one could not be completed due to server unavailability.
In the event of non-payment, incorrect address, or any other problem with the Client's account, LA FÉE MARABOUTÉE reserves the right to block the Client's order until the issue is resolved.
In case of fraudulent use of their bank card on the Site, the Client is invited to contact LA FÉE MARABOUTÉE at the following number: +33 (0) 4 77 23 69 89 from Monday to Friday, from 9 a.m. to 12:30 p.m. and from 1:30 p.m. to 5 p.m., or by email at the following address serviceclients@lafeemaraboutee.fr
LA FÉE MARABOUTÉE implements all necessary means to ensure the confidentiality and security of banking data transmitted on the Site. The Site is equipped with an online payment security system that encrypts the Client's data. Payment information is transmitted according to the highest security standards. The transmission of banking data is guaranteed by LA FÉE MARABOUTÉE's partner: HIPAY (HIPAY being a technical service provider, it does not handle disputes related to orders, which are dealt with directly by LA FÉE MARABOUTÉE as specified above or, if applicable, by the Client's bank).
All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted, or used by third parties. At no time do the Client's financial data transit through the IT system of LA FÉE MARABOUTÉE. HIPAY verifies that the connection with the Client's browser is secure before sending the payment form to the banking institution that processes the financial transaction.
In accordance with the provisions of article L.221-11 of the French Consumer Code, the Customer will receive, at the latest upon delivery, for each Item, written confirmation of the price paid detailing the price of the Items and the delivery charges, if applicable, charged to them.

6.3.2 – Order tracking
The details and tracking of the delivery of each order are available at any time on this site: https://service.global-e.com/track-my-order.

Article 7. Delivery
Please refer to Global-E's general conditions

Article 8. Guarantee of conformity – Guarantee against hidden defects
Despite the care taken on the Site, the photographs and texts reproduced and illustrating the products presented may sometimes contain errors: LA FÉE MARABOUTÉE's liability cannot be engaged in case of error in one of the photographs or texts. If an item received does not conform to the one viewed on the Site, the Customer may exchange it and/or get a refund according to Global-E's general conditions.
Moreover, LA FÉE MARABOUTÉE cannot be held responsible for non-performance of the contract in case of:
- out of stock or product unavailability,
- disruption, total or partial strike notably of postal services and means of transport and/or communications, floods, fires, any case of force majeure and any other unforeseeable or external event to LA FÉE MARABOUTÉE.
LA FÉE MARABOUTÉE shall not be held liable for any indirect damages resulting from this contract, loss of business, loss of profit, loss of opportunity, damages or costs.
Hyperlinks may lead to other websites than this Site. LA FÉE MARABOUTÉE disclaims all liability if the content of these sites violates the applicable legal and regulatory provisions.
Finally, LA FÉE MARABOUTÉE disclaims all liability
- for any interruption of the Site, occurrence of bugs, damage resulting from fraudulent intrusion by a third party causing modification of the information made available on the Site,
- for non-substantial errors related to the products,
- for failure to communicate with customer service and/or access to the Site.

Article 9. Right of withdrawal – Returns

9.1 Right of withdrawal
Please refer to Global-E's general conditions.

9.2 Refund
Please consult Global-E's general conditions. LA FÉE MARABOUTÉE draws the customer's attention to the existence of a 30-day period from the order date to return products to LA FÉE MARABOUTÉE's warehouse in France. For more information, please contact Global-e at the following email address: service@global-e.com
Returns are free for any order delivered in Belgium or the Netherlands.
For other destinations, an amount will be deducted from your refund: €5 for Europe (except Belgium and the Netherlands), 8 CHF for Switzerland, 8 $ for the United Kingdom, 10 $ for the United States and 15 € for all other countries.

Article 10. Force majeure
LA FÉE MARABOUTÉE's obligations shall be automatically suspended, without compensation to the Client, in the event of occurrence of events beyond its control that prevent, delay, disrupt or make difficult the execution of its orders or the delivery of Articles falling under a force majeure case as defined in article 1218 of the French Civil Code.
The following are notably considered as force majeure events: war, embargoes, riots, social movements, flooding, fire, bad weather, lightning, epidemic, general failure of electrical or computer systems, accidents or other events causing partial or total work stoppage at LA FÉE MARABOUTÉE or its subcontractors.

Article 11. Intellectual property rights
The User acknowledges and agrees that any copyright, trademark and any other intellectual property rights on all information or content on the Site shall at all times be the property of LA FÉE MARABOUTÉE or those who have licensed it.
The User of the Site is prohibited from extracting, representing, reproducing or more generally infringing all or part of the Site.

Article 12. Protection of personal data – cookies
In the context of browsing or using the Site by the User, LA FÉE MARABOUTÉE may process and collect personal data.
The privacy policy is an integral part of the GTC; it informs about how LA FÉE MARABOUTÉE collects and processes personal data.
The privacy policy and the cookie charter can be viewed at the following address: https://www.lafeemaraboutee.fr/fr/rgpd
To exercise the rights provided by the regulations relating to personal data as explained in the said policy, each User may contact LA FÉE MARABOUTÉE:
- by mail: La Fée Maraboutée – RGPD – 3 chemin de la chapelle 42300 MABLY (France)
- Or by email at the following address: rgpd@lafeemaraboutee.fr

Article 13. Amicable settlement of disputes

- Mediation
Under article L. 612-1 of the French Consumer Code, "Every consumer has the right to free recourse to a consumer mediator for the amicable resolution of the dispute opposing them to a professional."
Disputes falling within the scope of article L. 612-1 of the French Consumer Code are those defined in article L. 611-1 of the French Consumer Code, namely contractual disputes concerning the execution of a sales contract or service provision, between a consumer and a professional.
The text covers both national and cross-border disputes.
In accordance with the aforementioned articles and current regulations, for any difficulty, LA FÉE MARABOUTÉE invites the Customer to contact its Returns Department:
- by postal mail at the following address:
La Fée Maraboutée
Returns Department
3 chemin de la chapelle
42300 MABLY (France)
- by email at the following address serviceclients@lafeemaraboutee.fr
Within one year following the Customer's request to the services of LA FÉE MARABOUTÉE, pursuant to article R. 616-1 of the French Consumer Code, the Customer may have their request examined by a consumer mediator whose contact details are provided below, knowing that a dispute can only be examined, except in exceptional cases, by a single mediator:
Mediation and Arbitration Center - CMAP
http://www.cmap.fr
For any cross-border dispute:
European Consumer Centre France:
europe-consommateurs.eu
The Customer may, at their own expense, be assisted by a legal advisor.

Article 14. Applicable law
These GTC are governed by French law.
Any dispute arising from the formation, interpretation, or execution of these GTC shall fall under the exclusive jurisdiction of the courts competent in their respective territories.