Privacy Policy
This privacy policy (the “Policy”) explains the rules governing the various types of personal data processing that may take place when you use our website at www.lafeemaraboutee.fr (the “Site”).
As the controller of your Personal Data, LA FEE MARABOUTEE makes every effort to protect your privacy when you visit the Site.
This Policy explains where your Personal Data comes from and how it is used, as well as how your browsing information is processed when you visit our Site.
In this Policy, “Personal Data” means any data relating to you as an individual that can identify you directly or indirectly, regardless of the Device you use.
The term “Device” refers to the equipment (computer, tablet, smartphone, telephone, etc.) you use to view and browse the Site.
The term “Regulations” refers to regulations on personal data, including Regulation No. 2016/679, known as the General Data Protection Regulation, the French Data Protection Act No. 78-17 of January 6, 1978, and Act No. 2018-493 on the protection of personal data.
By using our Site, you agree to all the terms of this Policy.
If you disagree with any of these terms, you are free to stop using our Site.
We take care to keep your information confidential. Our commitments apply to all the services we offer and all the Devices you use to access them.
This Privacy Policy is regularly updated. To ensure you are informed in advance of any significant changes, we will notify you through the relevant services or by email, as appropriate.
The Site will always display the most recent version of this Privacy Policy.
1.Protection of your personal data
In accordance with the Regulations, LA FEE MARABOUTEE records all the processing activities it carries out in a register of processing activities, which we make available to the CNIL. All information you provide to LA FEE MARABOUTEE during your visits to the Site is strictly confidential. This information is necessary for the purposes for which it is processed.
1.1. What Personal Data is collected and processed?
The information that may be collected and processed is as follows:
- Identification and contact details: your first name, last name, date of birth, gender, postal address, delivery address, telephone number, email address, language and the country from which you interact with us;
- Financial and payment data: your bank details (please note that all payment transactions are encrypted by the receiving bank and we do not store any credit card numbers), information about your purchases, orders, returns, etc.;
- Geolocation data (your IP address only allows us to estimate your country so we can automatically display the most suitable version of the Site. This estimate is approximate, is not stored, and you can change your country at any time), login details (your username and password), and browsing data (for example, when you use the “find a store” feature);
- Personal preferences: this includes your cookie preferences.
When we ask you to enter your personal data to access a feature, certain fields are mandatory because we need that information to give you access to the feature (for example, we need your postal address to deliver a parcel to you).
It is important that the personal information you share with us is accurate and up to date. Please update your information if it changes.
We do not process any personal data that could be considered “sensitive” (information concerning racial or ethnic origin, political, philosophical or religious beliefs, trade union membership, health or sex life) under personal data regulations.
In this regard, our Site is not intended for children and, accordingly, we do not process any data relating to them.
We undertake not to transfer your personal data to third parties, except in the cases listed below in Article 1.3.
1.2. For what purposes is your personal data collected and processed?
The Personal Data listed above may be collected and processed for the following purposes:
- Managing registration on our Site
To access certain features on our Site, you will need to register by creating an account; your data is therefore used to create the account. You can delete your account on our Site at any time.
- Order management
Processing your data is necessary to keep you informed of your order status, prepare your order, accept your payment, provide you with after-sales service and manage returns of your orders.
- Access to customer service
We process your data as part of our customer service to respond to your requests.
- Improving our services
We process your browsing and purchase data for analysis and statistical purposes. This data allows us to analyze how you use our Site and improve its usability and quality.
- Marketing
As part of your newsletter subscription, we process your data to manage your subscription, send you targeted information by email or SMS / Whatsapp according to your preferences, and track your interactions with our content (email opens). We may also contact you via push notifications if you subscribe to this service.
Processing for marketing purposes requires your consent. You can therefore unsubscribe from our communications at any time.
If you have agreed to receive our communications, whether through our newsletter or push notifications, we may use the information you have provided for the following purposes:
- Sharing information about our events, products, services and current offers;
- Recommendations for products or services that may interest you;
- Customer research to better understand your expectations regarding the products and services offered on our Site.
1.3. Who receives your Personal Data?
When using our Site, you may receive information from third parties we work with to provide you with certain services. These may include:
- Financial institutions;
- Fraud detection and prevention organizations;
- Logistics, transport and delivery services;
- Marketing and advertising service providers.
Personal Data is collected by LA FEE MARABOUTEE.
However, we may share your information with the third parties listed above, in particular for the following reasons:
- process payments in the case of financial institutions;
- deliver your order, in the case of logistics, transport and delivery services;
- verify your credit and identity, in the case of fraud detection and prevention organizations;
- optimize your shopping experience on our Site, in the case of marketing and advertising service providers.
We require third parties that receive your personal data to commit to complying with personal data regulations. The third parties listed above may use your personal information only in accordance with our instructions and not for their own purposes.
- Service provider: as part of gift card order management, GLOBALPOS collects and processes personal data on behalf of la fée maraboutée. This data is retained for 3 years from the date of collection. For information about your right of withdrawal, please see the “ What are your rights?” section.
Your login and browsing data may also be transferred to Google Analytics.
LA FEE MARABOUTEE may also disclose your Personal Data in response to an order from legal authorities.
LA FEE MARABOUTEE does not transfer any of your Personal Data outside the European Union.
1.4. How long is your Personal Data retained?
We will retain your data for as long as you remain a customer and for ten (10) years after your last order, to respond to any questions or complaints
or to retain all data necessary to meet legal, accounting or analytical requirements (Article L.123-22 of the French Commercial Code).
We may also retain your data for research or statistical analysis; it will then be anonymized.
If you subscribe to our newsletter, we will stop contacting you if you have not opened our newsletters for more than twelve (12) months.
Any changes to this Policy will be made on this page and, where applicable, you will be notified by email.
LA FEE MARABOUTEE may also retain your data for research or statistical analysis. Once anonymized, it is not subject to any retention period under the
Regulations, as it is no longer possible to “re-identify” you afterward.
1.5. Hosting of Your Personal Data
LA FEE MARABOUTEE operates in several countries, but your personal data is stored only on secure servers located in Europe.
Nevertheless, to provide certain services, LA FEE MARABOUTEE may need to transfer your data through servers located anywhere in the world or give service providers located abroad access to your personal data. LA FEE MARABOUTEE will take appropriate measures to maintain the security of personal information during transfer and upon receipt. Processors and service providers will be bound by contracts with LA FEE MARABOUTEE that include the standard contractual clauses published by the European Commission. LA FEE MARABOUTEE also requires its processors and service providers to guarantee a sufficient level of security, confidentiality and protection of privacy and fundamental rights.
1.6. What are your rights?
1.6.1. Consent
Your consent must be given clearly and unambiguously. Therefore, when you agree to fill out the Site’s contact form:
- you are informed how your Personal Data will be used;
- you must tick a box to confirm your consent; and
- Check that you are old enough to consent to the processing of your personal data.
1.6.2. Other rights
In accordance with the Regulations, you have the following rights regarding your Personal Data:
- Right of access to data: this right allows you to receive a copy of the Personal Data we hold about you;
- Right to rectification: this right allows you to request the correction of inaccurate or incomplete Personal Data about you;
- Right to erasure of your Personal Data: this right allows you to ask us to erase your Personal Data if one of the legal grounds applies:
the Personal Data is no longer necessary for the purposes of the processing;
you have withdrawn the consent on which the processing is based;
you have objected to the processing by exercising your right to object;
the processing of your Personal Data is unlawful; or
your Personal Data must be erased to comply with a legal obligation.
- Right to restriction of the processing of your Personal Data; processing may be restricted when:
you contest the accuracy of your Personal Data;
you do not object to the erasure of your Personal Data in the event of unlawful processing, but request that its use be restricted;
your Personal Data is no longer used by us, but its retention is necessary solely to establish, exercise or defend a legal claim; or
you object to our use of your Personal Data by exercising your right to object.
- Right to data portability: you can contact us to ask that we provide your Personal Data to you, or directly to another data controller, in a structured, commonly used and machine-readable format;
- Right to object: you can contact us when
the processing is carried out in the public interest or for our legitimate interests; you can object only on grounds relating to your particular situation; or
the processing is for direct marketing purposes; you can object at any time without giving us a reason.
- Right to decide what happens to your Personal Data after your death (the e-Will): a feature of French law allows you to give us instructions on how we should handle your Personal Data after your death. You can choose to have it deleted or passed on to a loved one.
Regardless of the purpose or legal basis on which we process your data, you can exercise your rights at any time, free of charge, by emailing us at: rgpd@lafeemaraboutee.fr
Or write to us at the following address:
La Fée Maraboutée - GDPR - 3 chemin de la chapelle - 42300 MABLY (France)
Please note, however, that we may not always be able to grant your request for legal reasons. If this is the case, we will inform you after receiving your request.
If you are registered on our Site, you can also update your Personal Data in your account by signing in with your email address and password.
In any event, you have the right to lodge a complaint with the CNIL.
1.7. What are the legal grounds for processing?
We rely on legal grounds for processing your data that depend on how you interact with our Site.
When you purchase products from our Site, we collect and process your personal data to fulfill our contract with you. For example, we need your postal address to deliver your order and your bank details to process payment.
We also rely on other legal bases, such as legitimate interests. For example, we believe it is in your interest that your identity cannot be used for fraudulent purposes, that our customer service team can access your order information to better assist you, and that we can better understand how you use our Site to improve its usability and the services we offer you.
Finally, where Personal Data is processed for marketing purposes, the legal basis for processing is your consent (see Article 1.6.1. above).
2. Security when browsing the Internet
2.1. Integrity of your data on the Internet
The Site has appropriate security measures in place to prevent any loss, unauthorized use or access, alteration or disclosure of your Personal Data.
All personal data collected is stored on secure servers. LA FEE MARABOUTEE has also established procedures for handling any personal data breach.
In the event of a personal data breach, LA FÉE
MARABOUTÉE assesses the risks that may affect the
rights and freedoms of the individuals concerned and implements
appropriate measures to limit the consequences of the breach.
Where required by law, LA FÉE
MARABOUTÉE notifies the CNIL of the breach without delay and, where
possible, within 72 hours of becoming aware of it. When the
breach is likely to result in a high risk to the rights and
freedoms of the individuals concerned, they are informed without
without delay, unless otherwise provided for by applicable regulations.
2.2. Malicious use
We recommend connecting only to secure networks, preferably private networks. Be aware of the risks associated with public Wi-Fi networks.
Apart from LA FEE MARABOUTEE, to whom you have voluntarily provided your Personal Data, and given the nature of the Internet, other parties with no connection to LA FEE MARABOUTEE may capture this data without your consent, particularly while you browse the Internet. We therefore recommend installing antivirus and anti-spyware software on your computer and updating it regularly.
2.3. Impersonation/ Deception/ Phishing
LA FEE MARABOUTEE will never contact you by email to request personal information.
If you receive an email claiming to be from LA FEE MARABOUTEE asking you to provide sensitive personal information (bank details, information about your private life, etc.), please do not reply. Forward the email to us so we can take the necessary action.
You should only provide your account information after logging in to www.lafeemaraboutee.fr directly through your browser.
3. Cookie Policy
A cookie is a small text file that may be stored in a dedicated area of your device’s hard drive when you visit a website. It allows the party that placed it to identify the device on which it is stored for as long as the cookie remains valid or stored.
When you browse the Site, information about your device’s browsing activity (computer, tablet, smartphone, etc.) may be recorded through cookies placed on your device, depending on the cookie preferences you have selected, which you can change at any time.
3.1. What are the cookies placed on our Site used for?
Only the party that placed a cookie can read or change the information it contains.
When you visit the Site, LA FEE MARABOUTEE may, depending on your choices, place various cookies on your device that allow us to recognize your browser for as long as the relevant cookie remains valid.
The cookies we use serve the purposes described below:
- to conduct studies and compile statistics on traffic and usage across the various parts of our Site (sections and content visited, browsing paths), enabling LA FEE MARABOUTEE to improve the appeal and usability of its services;
- to adapt the Site’s display to your device’s display preferences (language, screen resolution, operating system, etc.) when you visit the Site, depending on the hardware and software your device uses to display or read content;
- to remember information you entered in a form on the Site (registration or access to your Member Area) or about products, services or information you selected on the Site (a service subscription, etc.);
- to allow you to access your Member Area using login credentials or information you have previously provided; and
- to implement security measures, for example by asking you to log in again to access content or a service after a certain period of time.
3.2. Your cookie choices
You have several options for managing cookies. Any settings you choose may affect how you browse the Internet and your ability to access certain services that require cookies.
You can express or change your cookie preferences at any time using the methods described below.
In particular, you can configure your browser to allow cookies to be stored on your Device or, conversely, to reject them, either systematically or according to the party that places them.
You can also configure your browser to ask you whether to accept or refuse cookies each time, before a cookie can be stored on your Device. For more information, see "How can you exercise your choices, depending on the browser you use?" in Section 4.2.3. below.
3.2.1. Accepting cookies
Whether a cookie is stored on a Device depends primarily on the Device user's choice, which they can express and change at any time, free of charge, using the options provided by their browser.
If you have allowed your browser to store cookies on your Device, cookies embedded in the pages and content you have viewed may be temporarily stored in a dedicated area of your Device. Only the party that placed them will be able to read them there.
3.2.2. Refusing cookies
If you refuse to allow cookies to be stored on your Device, or delete cookies already stored on it, the quality of the services offered by the Site will not be affected.
However, you will no longer be able to use certain features that may be necessary to navigate some areas of the Site. This would be the case if you tried to access content or services that require you to sign in. It would also be the case if LA FEE MARABOUTEE -or its service providers- could not determine, for technical compatibility purposes, the type of browser used by your Device, its language and display settings, or the country from which your Device appears to be connected to the Internet.
Where applicable, LA FEE MARABOUTEE accepts no liability for any consequences affecting the operation of its services if it is unable to store or access cookies necessary for those services because you have refused or deleted them.
Please note that some cookies cannot be deleted because they are strictly necessary for the Site to function.
3.2.3. How can you manage your preferences in your browser?
Each browser has different settings for managing cookies and your preferences. Your browser’s help menu explains how to change your cookie preferences.
- For Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- For Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
- For Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- For Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
3.2.4. Delete your cookies
You can delete all your cookies or only the ones you choose. Deleting cookies does not prevent you from browsing or stop cookies from being installed again while you browse. It lets you manage the cookies stored in your browser at any given time. Technical cookies needed for browsing will be installed again if you visit the Site.
Below, we explain the steps to follow for your browser.
Chrome
- In the Chrome menu, select “Settings”
- Show advanced settings
- Go to the “Privacy” section
- Click “Content settings”
- Under “Cookies” (the first section), click “cookies and site data”
- Find the cookies you want to delete and click “OK.” You can also choose to delete all your cookies.
Firefox
- In the Firefox menu, go to “Tools,” then “Options”
- On the “Privacy” tab, click “Show Cookies”
- Find the cookies you want to delete and click “Delete Cookies”
Internet Explorer
Internet Explorer does not allow you to manage cookies individually. To delete all your cookies:
- Click “Tools,” then “Internet Options”
- In the “General” tab, under “Browsing history,” click “Delete”
- Check the “Cookies” box, then click “Delete”
Safari
- In the Safari menu, select “Preferences”
- In the window that opens, go to the “Security” tab
- Click “Show Cookies”
- In the window that opens, find and select the cookies you want to delete, then click “Delete”
3.2.5. Private browsing
“Private browsing” mode, now available in all browsers, primarily lets you browse the Internet without saving a history of the pages you visit or the files you download. Any cookies saved during your browsing session will be deleted when you close your browser. It is therefore not a way to refuse cookies, but it does limit their lifespan to the duration of your browsing session.
3.2.6. Disabling third-party cookies
Disabling third-party cookies means you will only accept cookies placed by the Site. You can also disable, delete or limit those cookies.
To reject third-party cookies, follow the steps below for your browser:
Chrome
- In the Chrome menu, select “Settings”
- Show advanced settings
- Go to the “Privacy” section
- Click “Content settings”
- In the “Cookies” section (the first section), check the “Block third-party cookies and site data” box
- Save your changes by clicking “OK”
Firefox
- In the Firefox menu, go to “Tools,” then “Options”
- On the “Privacy” tab, check the “Accept cookies” box
- For the “Accept third-party cookies” setting, select “Never”
- Save your changes by clicking “OK”
Internet Explorer
- In the Internet Explorer menu, go to “Internet Options”
- In the “Privacy” tab, click the “Advanced” button
- Accept first-party cookies and reject third-party cookies
- Save your changes by clicking “OK”
Safari
- In the Safari menu, select “Preferences”
- In the window that opens, go to the “Security” tab
- Under “Accept cookies,” select “From websites I visit only”
3.2.7. Choices you make online directly with us
To collect and store your cookie choices, LA FEE MARABOUTEE uses the Didomi consent management platform, provided by Didomi SAS.
When you first visit the Site, a banner lets you accept, reject or customize non-essential cookies by purpose and by partner. Rejecting cookies is just as easy as accepting them.
Your choices are stored in a cookie placed on your Device for 6 months. Didomi also retains proof of your consent, in accordance with the Regulations. After this period, we will ask for your consent again.
You can change or withdraw your consent at any time by clicking the “Configure cookies” link at the bottom of each page of the Site.
Please note: if you delete all cookies stored on your Device, your choices will be erased. The consent banner will appear again on your next visit.
