Privacy Policy
This privacy policy (hereinafter the “Policy”) explains the rules governing the various types of personal data processing that may take place when you use our website, accessible at www.lafeemaraboutee.fr (hereinafter the “Site”).
As the controller of your Personal Data, LA FEE MARABOUTEE makes every effort to protect your privacy when you visit the Site.
This Policy explains where your Personal Data comes from and how it, along with your browsing information, is used when you visit our Site.
In this Policy, the term “Personal Data” refers to any data relating to you as an individual that can identify you directly or indirectly, regardless of the Device you use.
The term “Device” refers to the equipment (computer, tablet, smartphone, telephone, etc.) you use to access and browse the Site.
The term “Regulations” refers to regulations concerning personal data, in particular Regulation No. 2016/679, known as the General Data Protection Regulation, the French Data Protection Act No. 78-17 of January 6, 1978, and Act No. 2018-493 on the protection of personal data.
By using our Site, you agree to all the terms of this Policy.
If you disagree with any of these terms, you are free to stop using our Site.
We are committed to keeping your information confidential. This commitment applies to all the services we offer and all the Devices you use to access them.
This Privacy Policy is updated regularly. To ensure you are informed in advance of any significant changes, we will notify you through the relevant services or by email, as appropriate.
The Site will always display the most recent version of this Privacy Policy.
1.Protection of your personal data
In accordance with the Regulations, LA FEE MARABOUTEE records all the data processing it carries out in a register of processing activities, which we make available to the CNIL. All information you may have provided to LA FEE MARABOUTEE during your visits to the Site is strictly confidential. This information is necessary for the purposes for which it is processed.
1.1.What Personal Data is collected and processed?
The information that may be collected and processed is as follows:
- Identification and contact details: your first name, last name, date of birth, gender, postal address, delivery address, telephone number, email address, language and the country from which you interact with us;
- Financial and payment data: your bank details (please note that all payment transactions are encrypted by the receiving bank and that we do not store any bank card numbers), information about your purchases, orders, returns, etc.;
- Geolocation data (your IP address only allows us to estimate your country so that we can automatically display the most suitable version of the Site. This estimate is approximate, is not retained and you can change your country at any time), login details (your username and password), and browsing data (for example, when you use the “find a store” feature);
- Personal preferences: this includes your cookie preferences.
When we ask you to enter your personal data to access a feature, some fields are mandatory because we need that information to provide the feature (for example, we need your postal address to deliver a parcel to you).
It is important that the personal information you share with us is accurate and up to date. Please update your information if it changes.
We do not process any personal data that could be considered “sensitive” (information concerning racial or ethnic origin, political, philosophical or religious beliefs, trade union membership, health or sex life) under personal data regulations.
In this regard, please note that our Site is not intended for children and that we therefore do not process any data relating to them.
We undertake not to transfer your personal data to third parties, except in the cases listed below in Article 1.3.
1.2. For what purposes is your personal data collected and processed?
The Personal Data listed above may be collected and processed for the following purposes:
- Managing registration on our Site
To access certain features on our Site, you will need to register by creating an account; your data is therefore used to create that account. You can delete your account on our Site at any time.
- Order management
Processing your data is necessary to keep you informed about the status of your order, prepare your order, accept your payment, provide you with access to after-sales service and manage returns.
- Access to customer service
We process your data as part of our customer service to respond to your enquiries.
- Improving our services
We process your browsing and purchase data for analytical and statistical purposes. This data enables us to analyse how you use our Site and improve its usability and quality.
- Marketing
As part of your newsletter subscription, we process your data to manage your subscription, send you targeted information by email or SMS / WhatsApp according to your preferences, and track your interactions with our content (email opens). We may also contact you via push notifications if you subscribe to this service.
Processing for marketing purposes requires your consent. You can therefore unsubscribe from our communications at any time.
If you have agreed to receive our communications, whether through our newsletter or push notifications, we may use the information you have provided for the following purposes:
- Sharing information about our events, products, services and current offers;
- Recommendations for products or services that may interest you;
- Customer research to better understand your expectations regarding the products and services offered on our Site.
1.3. Who receives your Personal Data?
When using our Site, you may receive information from third parties with whom we work to provide you with certain services. These may include:
- Financial institutions;
- Fraud detection and prevention entities;
- Logistics, transport and delivery services;
- Marketing and advertising service providers.
Personal Data is collected by LA FEE MARABOUTEE.
However, we may share your information with the third parties listed above, in particular for the following reasons:
- process payment, in the case of financial institutions;
- deliver your order, in the case of logistics, transport and delivery services;
- verify your creditworthiness and identity, in the case of fraud detection and prevention organizations;
- optimize your shopping experience on our Site, in the case of marketing and advertising service providers.
We require third parties that receive your personal data to commit to complying with personal data regulations. The third parties listed above may use your personal information only in accordance with our instructions and not for their own purposes.
- Service provider: as part of gift card order management, GLOBALPOS collects and processes personal data on behalf of la fée maraboutée. This data is retained for 3 years from the date of collection. To learn about your right of withdrawal, please see the “ what are your rights” section.
Your connection and browsing data may also be transferred to Google Analytics.
LA FEE MARABOUTEE may also disclose your Personal Data to comply with an order from legal authorities.
LA FEE MARABOUTEE does not transfer any of your Personal Data outside the European Union.
1.4. How Long Is Your Personal Data Retained?
We will retain your data for as long as you remain a customer and for ten (10) years after your last order, to respond to any questions or complaints
or to retain all data necessary to meet legal, accounting or analytical requirements (Article L.123-22 of the French Commercial Code).
We may also retain your data for research or statistical analysis; it will then be anonymized.
If you subscribe to our newsletter, we will stop contacting you if you have not opened any of our newsletters for more than twelve (12) months.
Any changes to this Policy will be made on this page and, where applicable, you will be notified by email.
LA FEE MARABOUTEE may also retain your data for research or statistical analysis. As this data is then anonymized, no retention period is imposed by the
Regulations, provided that it is no longer possible to re-identify you afterward.
1.5. Hosting of Your Personal Data
LA FEE MARABOUTEE operates in several countries, but your Personal Data is stored only on secure servers located in Europe.
However, to provide certain services, LA FEE MARABOUTEE may need to transfer your data through servers that may be located anywhere in the world or give service providers located abroad access to your Personal Data. LA FEE MARABOUTEE will take appropriate measures to maintain the security of Personal Data during transfer and upon receipt. Subcontractors and service providers will be bound by contracts with LA FEE MARABOUTEE that include the standard contractual clauses (as published by the European Commission). LA FEE MARABOUTEE also requires its subcontractors and service providers to guarantee an adequate level of security, confidentiality and protection of privacy and fundamental rights.
1.6. What are your rights?
1.6.1. Consent
Your consent must be given clearly and unambiguously. Therefore, when you agree to complete the Site’s contact form:
- the intended use of your Personal Data is explained to you;
- you must check a box to confirm your consent; and
- children under the age of 15 cannot give their consent.
1.6.2. Other rights
In accordance with the Regulations, you have the following rights regarding your Personal Data:
- Right of access to data: this right allows you to receive a copy of the Personal Data we hold about you;
- Right to rectification: this right allows you to request the correction of inaccurate or incomplete Personal Data about you;
- Right to erasure of your Personal Data: this right allows you to ask us to erase your Personal Data if one of the legal grounds applies:
the Personal Data is no longer necessary for the purposes of the processing;
you have withdrawn the consent on which the processing is based;
you have objected to the processing by exercising your right to object;
the processing of your Personal Data is unlawful; or
your Personal Data must be erased to comply with a legal obligation.
- Right to restrict the processing of your Personal Data; this restriction may apply when:
you dispute the accuracy of your Personal Data;
you do not object to the erasure of your Personal Data in the context of unlawful processing, but request that its use be restricted;
your Personal Data is no longer used by our services, but retaining it is necessary solely to establish, exercise or defend a legal claim; or
you object to our use of your Personal Data by exercising your right to object.
- Right to data portability: you can contact us to ask us to provide your Personal Data to you or directly to another data controller in a structured, commonly used and machine-readable format;
- Right to object: you can contact us when
the processing is carried out to perform a task in the public interest or for the purposes of our legitimate interests; you can object only on grounds relating to your particular situation; or
the processing is carried out for direct marketing purposes; you can object at any time without giving us any explanation.
- Right to determine what happens to your Personal Data after your death (the e-Will): one of the distinctive features of French regulations is that they allow you to give us instructions on how we should handle your Personal Data after your death. You can choose to have it deleted or passed on to a loved one.
Regardless of the purpose or legal basis on which we process your data, you can therefore email us at any time, free of charge, to exercise your rights at the following address: rgpd@lafeemaraboutee.fr
Or send us a letter at the following address:
La Fée Maraboutée - GDPR - 3 chemin de la chapelle - 42300 MABLY (France)
Please note, however, that we may not always be able to grant your request for legal reasons, which we will explain to you, where applicable, after receiving your request.
If you are registered on our Site, you can also update your Personal Data in your account by logging in with your email address and password.
In any event, we remind you that you have the right to lodge a complaint with the CNIL.
1.7. What are the legal grounds for processing?
We process your data on legal grounds that depend on how you interact with our Site.
When you purchase products from our Site, we collect and process your personal data to fulfil our contract with you. For example, we need your postal address to deliver your order and your bank details to process payment.
We also rely on other legal bases, such as legitimate interests. For example, we consider it to be in your interest that your identity cannot be used for fraudulent purposes, that our customer service team can access your order information to serve you better, and that we can better understand how you use our Site to improve its usability and the services we offer you.
Finally, where Personal Data is processed for marketing purposes, the legal basis for processing is your consent (see Article 1.6.1. above).
2. Internet browsing security
2.1. Protecting your data on the Internet
The Site has appropriate security measures in place to prevent the loss, unauthorized use of or access to, alteration or disclosure of your Personal Data.
All personal data collected is stored on secure servers. LA FEE MARABOUTEE has also put procedures in place to manage any personal data breach.
2.2. Malicious use
We recommend connecting only to secure networks, preferably private networks. Be aware of the risks of using public Wi-Fi networks.
In addition to LA FEE MARABOUTEE, to whom you have voluntarily provided your Personal Data, and given the nature of the Internet, other parties with no connection to LA FEE MARABOUTEE may intercept this data without your consent, particularly while you are browsing the Internet. We therefore recommend installing antivirus and anti-spyware software on your computer and updating it regularly.
2.3. Impersonation/ Deceptive practices/ Phishing
LA FEE MARABOUTEE will never ask you to provide personal information by email.
If you receive an email claiming to be from LA FEE MARABOUTEE asking you to provide sensitive personal information (bank details, information about your private life, etc.), please do not reply. Forward the email to us so that we can take the necessary action.
You should only provide information about your account after logging in to www.lafeemaraboutee.fr directly through your browser.
3. Cookie policy
A cookie is a small text file that may be stored in a dedicated area of your Device’s hard drive when you visit a website. It allows its issuer to identify the Device on which it is stored for as long as the cookie remains valid or stored.
When you visit the Site, information about your Device’s browsing activity (computer, tablet, smartphone, etc.) may be recorded through cookies placed on your Device, subject to the choices you have made regarding cookies, which you can change at any time.
3.1. What are the cookies placed on our Site used for?
Only the issuer of a cookie can read or change the information it contains.
When you connect to the Site, LA FEE MARABOUTEE may, subject to your choices, place various cookies on your Device to recognize its browser for as long as the relevant cookie remains valid.
We use the cookies we place for the purposes described below:
- to conduct research and compile statistics on traffic and the use of the various elements of our Site (sections and content viewed, browsing paths), allowing LA FEE MARABOUTEE to improve the relevance and usability of its services;
- to adapt the Site’s display to your Device’s display preferences (language, screen resolution, operating system, etc.) when you visit the Site, depending on the viewing or reading hardware and software on your Device;
- to remember information you entered in a form on the Site (registration or access to your Member Area) or products, services or information you selected on the Site (a subscribed service, etc.);
- to allow you to access your Member Area using login details or information you previously provided; and
- to implement security measures, for example by asking you to log in again to access content or a service after a certain period of time.
3.2. Your choices regarding cookies
You have several options for managing cookies. Any settings you choose may affect how you browse the Internet and your access to certain services that require cookies.
You can set and change your cookie preferences at any time using the methods described below.
You can configure your browser to store cookies on your Device or, conversely, to reject them, either systematically or depending on who places them.
You can also configure your browser to ask you whether to accept or refuse cookies each time, before a cookie is stored on your Device. For more information, see the section "How can you manage your preferences, depending on the browser you use?" in Article 4.2.3. below.
3.2.1. Accepting cookies
Whether a cookie is stored on a Device depends primarily on the Device user's preferences, which they can set and change at any time, free of charge, using the options provided by their browser.
If you have allowed your browser to store cookies on your Device, cookies embedded in the pages and content you have viewed may be stored temporarily in a dedicated area of your Device. Only the party that placed them will be able to read them.
3.2.2. Refusing cookies
If you refuse to allow cookies to be stored on your Device, or if you delete cookies already stored on it, the quality of the services offered by the Site will not be affected.
However, you will no longer be able to use certain features that may be necessary to navigate some areas of the Site. This would be the case if you tried to access content or services that require you to log in. It would also be the case if LA FEE MARABOUTEE -or its service providers- could not, for technical compatibility purposes, identify the type of browser used by your Device, its language and display settings, or the country from which your Device appears to be connected to the Internet.
Where applicable, LA FEE MARABOUTEE accepts no liability for any consequences affecting the operation of its services if it is unable to store or access cookies necessary for those services because you have refused or deleted them.
Please note that some cookies cannot be deleted because they are strictly necessary for the technical operation of the Site.
3.2.3. How can you manage your choices in your browser?
The settings for managing cookies and your preferences differ from one browser to another. Your browser’s help menu explains how to change your cookie preferences.
- For Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- For Safari: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
- For Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- For Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20d%C3%A9sactiver%20les%20cookies
3.2.4. Delete your cookies
You can delete all your cookies or only the ones you choose. Deleting cookies does not prevent you from browsing or stop cookies from being installed again while you browse. It allows you to manage the cookies stored in your browser at any given time. Technical cookies, which are necessary for browsing, will be installed again if you visit the Site.
Below, we explain the steps to follow for your browser.
Chrome
- In the Chrome menu, select “Settings”
- Show advanced settings
- Go to the “Privacy” section
- Click “Content settings”
- In the “Cookies” section (the first section), click “cookies and site data”
- Find the cookies you want to delete and click “OK”. You can also choose to delete all your cookies.
Firefox
- In the Firefox menu, go to “Tools,” then “Options”
- On the “Privacy” tab, click “Show cookies”
- Find the cookies you want to delete and click “Delete cookies”
Internet Explorer
Internet Explorer does not allow you to manage cookies individually. To delete all your cookies:
- Click “Tools”, then “Internet Options”
- In the “General” tab, under “Browsing history”, click “Delete”
- Check the “Cookies” box, then click “Delete”
Safari
- In the Safari menu, select “Preferences”
- In the window that opens, go to the “Security” tab
- Click “Show cookies”
- In the window that opens, find and select the cookies you want to delete, then click “Delete”
3.2.5. Private browsing
Private browsing mode, now available in all browsers, primarily allows you to browse the Internet without saving a history of the pages you visit or files you download. Any cookies saved during your browsing session will be deleted when you close your browser. It is therefore not a way to refuse cookies; however, their lifespan is limited to your browsing session.
3.2.6. Disabling third-party cookies
Disabling third-party cookies means that only cookies placed by the Site will be accepted. You can also disable, delete or limit these cookies.
To reject third-party cookies, follow the steps for your browser:
Chrome
- In the Chrome menu, select “Settings”
- Show advanced settings
- Go to the “Privacy” section
- Click “Content settings”
- Under “Cookies” (the first section), check the “Block third-party cookies and site data” box
- Save your changes by clicking “OK”
Firefox
- In the Firefox menu, go to “Tools,” then “Options”
- On the “Privacy” tab, check the “Accept cookies” box
- For “Accept third-party cookies,” select “Never”
- Save your changes by clicking “OK”
Internet Explorer
- In the Internet Explorer menu, go to “Internet Options”
- On the “Privacy” tab, click the “Advanced” button
- Accept first-party cookies and reject third-party cookies
- Save your changes by clicking “OK”
Safari
- In the Safari menu, select “Preferences”
- In the window that opens, go to the “Security” tab
- Under “Accept cookies,” select “Only from sites I visit”
3.2.7. Choices you make online directly with us
To collect and store your cookie choices, LA FEE MARABOUTEE uses the Didomi consent management platform, provided by Didomi SAS.
When you first visit the Site, a banner lets you accept, reject or customize non-essential cookies by purpose and partner. Rejecting cookies is just as easy as accepting them.
Your choices are stored in a cookie on your device for 6 months. Didomi also keeps a record of your consent, in accordance with regulations. After this period, we will ask for your consent again.
You can change or withdraw your consent at any time by clicking the “Configure cookies” link at the bottom of every page of the Site.
Please note: if you delete all cookies stored on your device, your choices will be erased. The consent banner will appear again on your next visit.