GENERAL TERMS AND CONDITIONS OF THE LOYALTY PROGRAM "LA FÉE MARABOUTÉE"
LA FÉE, a simplified joint-stock company with a capital of 4,498,200 euros, whose registered office is in Mably (42300) 3 Chemin de la Chapelle, registered with the Roanne Trade and Companies Register under number 487 641 664, operating under the trade name and brand "La Fée Maraboutée," offers its customers (hereinafter "the Customers") a loyalty program automatically activated after a purchase, with no additional membership fees.

1. GENERAL PROVISIONS

These general terms and conditions define the conditions of the Loyalty program allowing Customers to benefit from advantages based on the amount of their purchases, whether orders are placed in stores under the "La Fée Maraboutée" brand (hereinafter "the Store(s)") or on the site https://lafeemaraboutee.fr/ (hereinafter "the Website").

Purchases made on the Website with delivery outside mainland France, on marketplaces, on the "Place des Tendances" site, any other wholesale or corners are not taken into account. LA FÉE reserves the right to modify these general terms and conditions at any time to adapt them to changes in the Loyalty program and/or legislative or regulatory developments.

The version binding on the Customer is the one available on the Website at the time of use of the Website or purchase in Store.

These general terms and conditions are also available in Store to any Customer who requests them.

By agreeing to participate in the Loyalty program, the Customer acknowledges having read these general terms and conditions available on the Website at the following link www.lafeemaraboutee.fr/cgu-programme-fidelite and in Store upon request.

LA FÉE reserves the right to suspend or terminate the Loyalty program provided that Customers are informed by email at least one month in advance.

No modification, suspension, or cancellation of the Loyalty program will entitle Customers to compensation.

In the event of permanent termination of the Loyalty program, Customers will be able to benefit from the advantages their status entitles them to within one (1) month from the notification made by LA FÉE.

For any questions regarding these general terms and conditions, you can contact LA FÉE as follows :

• by phone: +33 (0) 4 77 23 69 89 (Monday to Friday from 8:30 AM to 12:30 PM and 1:30 PM to 5 PM)

• By postal mail: La Fée Maraboutée - Customer Service - 3 chemin de la Chapelle- 42300 MABLY

• by email address: serviceclients@lafeemaraboutee.fr

 

 

2. MEMBERSHIP TO THE PROGRAM

The Loyalty program applies automatically, with no action required, to any identified Customer who has made at least one purchase in-store or on the Website since January 1.^1st January 2020.

At the program launch, existing and identified Customers are informed by email.
Access to the Loyalty program is, however, reserved for Customers of legal age who have the legal capacity to contract or have parental authorization.

For Customers who have placed an order on the Website, recognition and membership are automatic with the Customer’s email address.
For Customers making a purchase in-store, they will be asked for their first name, last name, postal code, email address, and phone numbers so they can be identified and thus benefit from the Loyalty program, which they can access at any time in their customer area on the Website.

Any new Customer joining the Loyalty program will be informed by email and, if applicable, by SMS if their phone number has been provided.
Membership will only be effective after a 30-calendar-day period following the in-store purchase or the Customer’s receipt of the order placed on the Website, provided the Customer has not returned their purchase within this period.

30 calendar days after each new purchase, the Customer will receive an email specifying their new points balance and status.

The status the Customer holds and their points balance are also accessible at any time in their Customer area on the Website.
Joining the Loyalty program does not require a physical card, as it is dematerialized.
Thus, every Customer is recognized and automatically benefits from the advantages linked to their status with their email address.
The benefits of the Loyalty program are valid indefinitely for any purchase in stores in Metropolitan France and on the Website for deliveries in Metropolitan France.

The benefits of the Loyalty program are strictly personal and cannot under any circumstances be transferred, sold, or used for purposes other than those defined by LA FÉE in these general conditions.

Employees of LA FÉE cannot benefit from it.

 

3. LOYALTY PROGRAM TERMS AND CONDITIONS

The Loyalty program includes three statuses, each granting access to specific benefits valid in Metropolitan France (discounts, services, gifts, experiences).

One (1) euro of purchase entitles you to 1 loyalty POINT.

 

• The FEE status is granted to each Customer who has earned between 0 and 299 points during the previous calendar year and the current year;
• The MUSE status is granted to each Customer who has earned between 300 and 799 points during the previous calendar year and the current year;
• The DEESSE status is granted to each Customer who has earned at least 800 points during the previous calendar year and the current year.
  
  

Each purchase is recorded after a 30-calendar-day period from the purchase date (whether in-store or online, regardless of the withdrawal period granted to the Customer under legal provisions).
In case of return within this 30-calendar-day period, the original purchase is not counted.

Status changes can occur during the calendar year.

Once obtained, the new status is maintained throughout the current calendar year.

On the first of January each year, the Customer’s status is recalculated based on the amount of purchases made during the previous year. The Customer retains the status obtained during the current year, except for an upgrade to a higher status (but cannot be downgraded to a lower status before the 1^1st January of the following year).

 

4. LOYALTY PROGRAM BENEFITS

Each status grants benefits starting from the month following the month in which the status change occurred according to the above conditions (see 3 supra).

The benefits of each status are as follows:

THEN BENEFITS ALL YEAR ROUND	FÉE	MUSE	DÉESSE
	from your first purchase	starting from 300 points	starting from 800 points
🏷️ DISCOUNTS
20% off one order during your birthday month	X	X	X
Access to our Private Sales	X	X	X
Early access to certain sales events		X	X
🪡 SERVICES
30-day returns without receipt	X	X	X
Free delivery to Pickup Point		X	X
Free home delivery			X
🎁 GIFTS
2 gifts per year (to be picked up in-store)		X	X
“Goodie offered” promotions with no minimum purchase		X	X
A birthday gift (to be picked up in-store)			X
🛍️ EXPERIENCES
Invitation to in-store events		X	X

The aforementioned benefits cannot be exchanged, compensated, or refunded in cash.

LA FÉE reserves the right to modify without notice the nature and scope of the benefits of the Loyalty program as well as the conditions for obtaining statuses, usage terms, and validity of the program without prior notice.

 

5. COMPLAINT

Any complaint regarding the application of the status must be sent by email to the following address:

• By postal mail: La Fée Maraboutée Customer Service 3 chemin de la Chapelle 42300 MABLY

• By email: serviceclients@lafeemaraboutee.fr
  
  

In case of dispute regarding the accumulated amount, only the information contained in the database of the company LA FÉE will be considered valid.

 

6. LIABILITY

The Customer remains solely responsible for the use made of the benefits granted to her.

LA FÉE will only be liable for direct and foreseeable material damages resulting exclusively from a willful breach of its contractual obligations.

LA FÉE cannot be held responsible for any event not attributable to it, including in cases of misdirected mail, malfunctioning telephone lines, unavailability of the Site, technical failure, interruption of telephone communications, Internet network malfunctions making it impossible to execute the Loyalty program, or any other problem related to communication networks, servers, Internet service providers, computer equipment or software, loss of any data, consequences of any virus, anomaly, technical, hardware or software failure of any kind that has damaged a Customer's system.

LA FÉE disclaims all liability for direct or indirect consequences of any anomalies and malfunctions of the Loyalty program, whatever their causes.

 

7. WITHDRAWAL FROM THE LOYALTY PROGRAM

Any breach of these general conditions, any abusive or fraudulent use of the Loyalty program, or any behavior likely to harm LA FÉE or its reputation will automatically result in the immediate removal of the Customer's benefit from the Loyalty program and the cancellation of all advantages to which she may have been entitled, without any compensation.

 

8. PERSONAL DATA

The Customer guarantees the truthfulness and accuracy of the information provided.

The Customer's personal data collected for the implementation of the Loyalty program are processed in accordance with LA FÉE's privacy policy available at the following link: https://lafeemaraboutee.fr/pages/politique-de-confidentialite
They are necessary for managing the commercial relationship and for the benefit of the Loyalty program for the Customer.
Without providing this data (email address, last name, first name, and postal code), the Customer will not be able to benefit from the Loyalty program.

In accordance with Regulation (EU) 2016/679 of April 27, 2016, on the protection of personal data, each Customer has, at any time, the right to access information concerning her, the right to have it corrected or completed if it is inaccurate or incomplete, the right to object to its transmission to third parties, the right to object free of charge to its use for sending commercial solicitations, and more generally, the right to object to any form of processing.

To do so, the Customer simply needs to make a written request specifying their contact details and sending a copy of their identity card to the following email address:

• By postal mail: La Fée Maraboutée Customer Service - 3 chemin de la Chapelle - 42300 MABLY

• By email: serviceclients@lafeemaraboutee.fr

 

 

9. MISCELLANEOUS

9.1. Nullity

In the event that any clause of these general terms and conditions is declared null or void due to a change in legislation, regulation, or court decision, this shall not affect the validity of the other clauses or the compliance with these general terms and conditions, unless the null or void clause is essential, alters the interdependence of certain provisions, or changes the overall balance of these general terms and conditions.

If applicable, the disputed clause will be removed and replaced by a lawful clause.

 

 9.2. Notifications

Communications between LA FÉE and the Customer are mainly conducted electronically, which the Customer accepts. Therefore, the Customer must monitor their email and notifications received and respond when necessary.

 

10. APPLICABLE LAW – LANGUAGE

These general terms and conditions and the resulting transactions are subject to French law, subject to consumer legislation in force in the Customer's country of residence.
The language of these general terms and conditions is French. In the event of translation into one or more foreign languages, only the French text shall prevail in case of dispute.

 

11. DISPUTES

11.1. Access to courts

Any dispute arising from the validity, interpretation, execution, or termination of these general terms and conditions, and more generally from any relationship between LA FÉE and the Customer, shall be submitted to the competent French courts under common law conditions, except for mandatory or public order legal provisions to the contrary.

 

11.2. Mediation

LA FÉE and the Customer will strive to amicably resolve any difficulties that may arise in the application of these terms.
If no satisfactory response is received or if there is no response within 60 days, the Customer is informed that they may, in any case, use free mediation through the designated Mediator service, namely:
Mediation and Arbitration Center - CMAP: http://www.cmap.fr

The Customer may also submit complaints on the dispute resolution platform set up by the European Commission at the following address: « http://ec.europa.eu/consumers/odr/ ».