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Refund policy

Refund Policy

How do I return a product and how long do I have?

To return the ordered products to us, you have a period of fifteen (15) working days from the date of receipt of your order.Products must be returned in their original packaging, with their label and any accessories, only items returned in their original condition will be accepted and refunded.

It is not possible to return your order in store.

 

  • If you have a customer account, log in and make your return request via the form available in your customer area - "My orders" section - Click on the "Make a return" link. No return can be accepted without the duly completed return form.
  • If you placed your order without a customer account, you can make your return request by creating an account now. When creating your account, your order history will be displayed in your customer area - "My orders" section - Click on the "Make a return" link. No return can be accepted without the duly completed return form.
  • For orders delivered in Metropolitan France, paste the Colissimo return label available in your customer area - "My orders" section - Click on the link "Edit a return label"
  • For international deliveries, the return of the parcel is at your expense, with parcel tracking at the following address: La Fée Maraboutée - Service returns - 3 chemin de la chapel 42300 MABLY (France)

 

How much does it cost me to return a product?

    Returns are free for all orders made in mainland France. To proceed with the return, stick the Colissimo return label provided in your package and drop off your package at the post office.
    For any return following an order in Dom Tom, in Europe, the return costs are at your expense. We will also refund your order.
    In the event that the return is due to an error on our part, of course the reshipping costs will be fully reimbursed on proof.


     

    By which means of payment am I reimbursed?

    Your refund will be made to the credit card used for payment by recrediting it under the wording "lafeemaraboutee.fr", via our payment partner Adyen, within 30 days from the date of return of the package.

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