5. Returns and refunds
How do I return a product, and how long do I have to do so?
To return a product you don't want, just follow these three steps:
- Go to your customer account and complete the return form. Then print it out to enclose it with your package.
- Replace the complete item in its original packing. Good must be returned in their original state for acceptance and refund.
- Send the package by Colissimo with recorded delivery to the following adress: La Fée Maraboutée - Service retours - 3 chemin de la chapelle - 42300 MABLY (France)
How much does returning a product cost me?
If you chose delivery in France, you can return your goods free of charge with the return coupon placed in your order.
If this return is due to an error on our part, naturally the full cost of the return will be repaid, on production of the receipt. If, on the other hand, you are not satisfied with your purchase, you must pay for the return yourself. We will refund you for your goods only.
How will I be reimbursed ?
Your refund will be made to the payment card used for the purchase, in the name of “lafeemaraboutee.fr”, through our secure payment partner Adyen, within 30 days of the date of returning the package.