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Covid-19 Information

We are open !

It is with immense joy and undisguised relief that we announce the reopening of our stores!

We look forward to seeing you again in a different way, but always focusing on the human bond that is so important to us, and even more at the end of this period.

 

ON THE ESHOP


DELIVERIES

  • What delivery methods and costs are available?

We offer a delivery method for France:

- Colissimo Relay Point (€8.90) - offered from €110 of purchase

- Colissimo at home (€6.00)

We offer a delivery method for other European countries:

- Chronopost Classic (14,90€)

Your order is prepared in a maximum of 48 working hours in our warehouses, it is then delivered to the carrier according to the delivery method you have chosen. Delivery times are then between 2 and 5 days for the standard mode after the delivery of your order to the carrier.


Delivery rates: They are calculated automatically during your order according to the delivery method and the country you choose and you can consult this amount in your basket.

 

  • When will I receive my items?

Due to the strict sanitary guidelines put in place in our warehouse, the preparation and delivery of your orders may take a few additional days. Shipping times (exit from our warehouses) are 48 working hours (Monday to Friday) maximum. This period corresponds to the preparation time for your order in our warehouses (destocking, verification, parcel preparation, packaging, labelling, etc.), your order is then delivered to the chosen carrier. 

Delivery times depend on the mode of transport chosen (delivery the next day for all orders placed before 2 p.m.):

- For a Colissimo home delivery, the delivery time is 3 to 4 working days from the date of shipment.
- For a Chronopost Classic delivery, the delivery time is 1 to 5 days from the date of dispatch. 

RETURNS AND REFUNDS

  • I want to make a return following an online purchase.

For any order placed on the site and delivered in mainland France, returns are possible and offered by Colissimo via the return form included in your order. For any return following an order in Europe or the United Kingdom, the return costs are at your expense. We will also refund your order.

  • When will I receive a refund for my order?

Due to the measures taken, delivery and registration of your return is taking longer. Our teams are mobilized to speed up the processing of your returns. Thanks in advance for your patience. 

Your refund will be made to the credit card used for payment by recrediting it under the wording "lafeemaraboutee.fr", via our payment partner Adyen, within 30 days from the date of return of the package. 



IN STORE

 

  • Which shops are open?

You will find the list of our stores here

 

  • Have the store opening hours changed?

Please note that the hours of our shops have been adjusted. We update them on our store locator, but we suggest that you call your store directly before you go to check its opening hours.

 

  • I want to make a return following a purchase in store.

Only purchases made in store can be exchanged or returned to the store. We advise you to call the shop before you go and bring your original receipt.

 

  • What security measures are in place in the store?

 - The team hides behind a mask

- Regular cleaning of the boutique as well as the fitting rooms before and after each visit

- Cleaning clothes with steam at more than 65°C

- Hydroalcoholic gel and protection for your feet in the cabin

  

  • Can I make an e-reservation?

 The e-reservation service is available again. On this page you will find the mode of operation of the e-reservation service.
The list of shops available for e-reservation is up to date.

  

  • Questions?

If you cannot find the answer to your question above, our teams are mobilizing to guide you.

 

Boutiques :

contact@lafeemaraboutee.fr

Eshop :

serviceclients@lafeemaraboutee.fr



See you soon, the best is ahead of us!

The Maraboutee Fairy

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