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Covid-19 Information

We are open !

It is with immense joy and undisguised relief that we announce the reopening of our stores!

We look forward to seeing you again in a different way, but always focusing on the human bond that is so important to us, and even more so at the end of this period.




  • What are the available delivery methods and costs?

We offer a delivery method for France:

- DPD (€ 8.90) - free from € 110 purchase


We offer a delivery method for other European countries:

- Chronopost Classic (€ 14.90)

Your order is prepared a maximum of 48 working hours in our warehouses, it is then delivered to the carrier according to the delivery method you have chosen. The delivery times are then between 2 and 5 days for the standard mode after the delivery of your order to the carrier.

Delivery rates: They are calculated automatically during your order according to the delivery method and the country you choose and you can view this amount in your basket.


  • When will I receive my items?

Due to the strict sanitary guidelines in place in our warehouse, the preparation and delivery of your orders may take a few extra days. The shipping times (leaving our warehouses) are 48 working hours (Monday to Friday) maximum. This period corresponds to the preparation time of your order in our warehouses (destocking, verification, package preparation, packaging, labeling ...), your order is then delivered to the chosen carrier. 

Delivery times depend on the chosen mode of transport (next day delivery for any order placed before 2 p.m.):

- For a DPD Predict delivery, the deadline is 48 hours from the date of shipment.
- For Chronopost Classic delivery, the delivery time is 1 to 5 days from the date of shipment. 


  • I would like to make a return following an online purchase.

For any order placed on the site and delivered in mainland France, the return is possible and offered by Colissimo via the return form included in your order. For any return following an order in Europe or the United Kingdom, the return costs are your responsibility. We will also refund your order.

  • When will I receive the refund for my order?

As a result of the actions taken, it will take longer for your return to be delivered and registered. Our teams are mobilized to speed up the processing of your returns. Thank you in advance for your patience. 

Your refund will be made to the credit card used for payment by crediting it under the label "", via our payment partner Adyen, and this within 30 days from the date of return of the package. 



  • Which stores are open?

You will find the list of our stores here


  • Have store opening hours changed?

Please note that the opening hours of our shops have been changed. We update them on our store locator, but we suggest that you call your store directly before going to check their opening hours.


  • I would like to make a return following a purchase in store.

Only purchases made in store can be exchanged or returned in store. We advise you to call the store before going and bring your original sales receipt.


  • What security measures are in place in the store?

 - The team is hiding behind a mask

- Regular cleaning of the shop as well as the fitting rooms before and after each visit

- Clothes cleaning with steam over 65 ° C

- Hydroalcoholic gel and protection for your feet in the cabin


  • Can I make an e-reservation?

 The e-reservation service is available again. You will find on this page the operating mode of the e-reservation service.
The list of shops available for e-reservation is up to date.


  • Questions?

If you cannot find the answer to your question above, our teams will work to guide you.




See you soon, the best is in front of us!

The Fairy Maraboutée

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