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Deliveries & returns

Delivery

  • What are the delivery methods and prices?

We offer two delivery methods for France:

- Colissimo Point Relais - €3.90 - free from €110 of purchase*

- Colissimo domicile - €5.50 - free from €150 of purchase*

 For international deliveries we offer home delivery and the following associated prices:

Zone 1: 7,90€ (Germany, Belgium, Luxembourg, Netherlands) 

Zone 2: 10€  (Austria, Spain -excluding specific territories-, Ireland, Italy, Portugal -excluding specific territories-)

Zone 3: 12€ (Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden)

Zone 4: 14€ (Specific territories of Spain (Balearic Islands, Canary Islands, Ceuta, Melilla), Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania)

 

Your order is prepared in a maximum of 48 working hours in our warehouses, it is then delivered to the carrier according to the delivery method you have chosen. Delivery times are then between 2 and 5 days for the standard mode after the delivery of your order to the carrier.

Delivery rates: They are calculated automatically during your order according to the delivery method and the country you choose and you can consult this amount in your basket.

 

  • What are the shipping and delivery times?

Due to the health situation and government measures, delivery times may be extended. Thank you for your understanding.

Shipping times (exit from our warehouses) are 48 working hours (Monday to Friday) maximum. This period corresponds to the preparation time for your order in our warehouses (destocking, verification, parcel preparation, packaging, labelling, etc.), your order is then delivered to the chosen carrier. 

Delivery times depend on the mode of transport chosen (delivery the next day for all orders placed before 2 p.m.):

- For a Colissimo home delivery - the deadline is 3 to 4 working days from the date of the order.
 
  • Can I be delivered abroad?

We currently deliver to mainland France, Germany, Belgium, Austria, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland , Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, the Czech Republic, Romania, Slovakia, Slovenia and Sweden.

 

  • What should I do if I am not at home at the time of delivery?

In this case, the package is delivered directly to your home and if you are not at home at that time, a delivery notice will be left in your mailbox. This notice indicates the time and day of passage as well as the post office where you can collect the package. You will then have to go to the post office indicated with the transit slip deposited by the postman and an identity document to collect it. You then have a period of 14 days, beyond which the package will be returned to us.

 

  • What should I do if I don't receive my order?

If you still haven't received your package after 10 days and no delivery notice has been left for you, remember to check the status of your package on the site of the chosen delivery method.
You can also contact customer service at this address:
serviceclients@lafeemaraboutee.fr 

 

  • What should I do if my product is damaged or if I have not received the ordered product?

In these cases, please contact the customer service of the LA FEE MARABOUTEE online store before returning the item so that it can give you instructions on the procedure to follow. To do this, it's very simple, just contact customer service by email at serviceclients@lafeemaraboutee.fr 

 

Return and refund

 

  • How do I return a product and how long do I have?

To return the ordered products to us, you have a period of thirty (30) calendar days from the date of receipt of your order. Products must be returned in their original packaging, with their label and any accessories, only items returned in their original condition will be accepted and refunded.

 

  • If you have a customer account, log in and make your return request via the form available in your customer area - "My orders" section - Click on the "Make a return" link. No return can be accepted without the duly completed return form.
  • If you placed your order without a customer account, you can make your return request by creating an account now. When creating your account, your order history will be displayed in your customer area - "My orders" section - Click on the "Make a return" link. No return can be accepted without the duly completed return form.
  • For orders delivered in Metropolitan France, paste the Colissimo return label available in your customer area - "My orders" section - Click on the link "Edit a return label"
  • For international deliveries, the return of the parcel is at your expense, with parcel tracking at the following address: La Fée Maraboutée - Service returns - 3 chemin de la chapelle 42300 MABLY (France)

 

How much do I coandyou the return ofa product ?

  • Returns are free for all orders made in mainland France. To proceed with the return, paste the Colissimo return label that you can edit from your customer area and drop off your package at the post office.
  • For any return following an order in Europe, the return costs are your responsibility. We will also refund your order if the return is due to an error on our part, of course the reshipping costs will be fully refunded on proof. 

 

  • By which means of payment am I reimbursed?

Your refund will be made to the credit card used for payment by recrediting it under the wording "lafeemaraboutee.fr", via our payment partner Adyen, within 30 days from the date of return of the package.